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People think they're calling restaurants directly but Grubhub is getting a fee

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61–70 of 258 posts

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#61

Every article I read about restaurants just seems to reinforce that they are powered by their owners hopes and dreams rather than any financial or business literacy. It makes then ripe targets for exploitation.

No its the landowners who can hold them over the barrel for their highest overhead: rent. And those same landowners are able to do that because they have enough wealth to wait on the next person who will initially pay the high rent.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#62

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

$25??? That's criminal!

[deleted]

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#63
post #8

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

>I tried a new place recently, only to find out I had been duped by Grub-hub So you found a new restaurant, the restaurant found a new customer, and grub-hub is cut out of the (future) picture. Didn't grubhub earn that commission in this case? I have no love (or hate) for grub-hub... but it seems like a business hired a salesperson on commission, knowing full well the parameters of the deal, and then gets upset when…

If GrubHub replaced the restaurant's actual phone number with GH's on Google or Yelp or whatever, what service have they provided? (Hint: the answer is: none.)

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#64

It's possible to do this without resorting to the sleazy practices of Grubhub. I used to work for Slice, which provides order-taking (but notably not delivery) for mom-and-pop pizza shops. They don't add people to the platform without their permission. They only charge $1/order. They help restaurants digitize their menus, keep prices up to date, and they take orders digitally and over the phone. They have a large and…

Ilir is a real one. I hope he keeps crushing it.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#65

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

$25??? That's criminal!

An hour ago I tried to order sushi. It was a larger order, several adults and Grubhub tacked on $38 in fees (not including a tip) for $120 of food. The place was 11 minutes away - I live in US southeast with a car and ample parking. They are crazy if they think I'm paying that, I'd rather eat a sandwich.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#66

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

It's disheartening to me how utterly shitty and amoral silicon valleys startup scene has become.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#67

People should ask where who are they speaking to and if the operator lies they should take legal action.

There is no operator. The Grubhub-owned number will ring through to the restaurant, but will log the call so that Grubhub can get its commission.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#68
post #66

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

It's disheartening to me how utterly shitty and amoral silicon valleys startup scene has become.

A lot of people, sooner or later, discover that the margins on morality are shockingly poor. They make their own choices from there.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#69

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

$25??? That's criminal!

And the worst thing is that despite this surcharge they still can't manage to be profitable.

Re: People think they're calling restaurants directly but Grubhub is getting a fee

#70

It's disheartening that there's so much due diligence required just to conduct the most basic transactions right now. I have a narrow list of vetted restaurants, where I understand the costs and to the business, the delivery model, the safety (food handling and Covid precautions), and I only take out from these particular places. I tried a new place recently, only to find out I had been duped by Grub-hub, even though…

The due diligence is because the restaurants offer a terrible experience. Most still do not have an independent online ordering function. They want me to call. Most still haven't set up meaningful profiles on Yelp and other review sites. So I would need to root around to find contact information. That is in addition to needing to give my credit card over the phone, not knowing how long the order will take, and needin…

Indeed. I can't count the number of times I was trying to pick a restaurant and bypassed because they either didn't have an online menu at all or wanted me to start an online order before showing it to me.
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