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Americans, it turns out, would rather visit a store than buy food online

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Re: Americans, it turns out, would rather visit a store than buy food online

#161
post #91

The current big problem with online food shopping is that it's being done by sending low-wage people into ordinary supermarkets. This is inefficient, but until recently this was a niche market. The trouble with doing it that way is that the ordering system doesn't know the inventory. You get some subset of your order. That's no good. Webvan tried to do it right 20 years go, with local fulfillment centers and automati…

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Re: Americans, it turns out, would rather visit a store than buy food online

#162

Earlier quoted context omitted.

When I lived in Brooklyn, the standard at most fruit/veg vendors was to have the best stuff inside and the bruised stuff outside (e.g., at 40cents/lb discount.) We usually brought from the outside and did the math on whether the recoverable portion was worth the discount. Unfortunately the supermarkets do not work this way -- they seem to have one class of goods. I'm not sure what happens to their bruised goods, but…

I believe supermarkets then sell it to the next group, which are restaurants or wholesale purchasers that send to factories. Highly unlikely that non-rotten food of supermarket quality is wasted.

Nah, if it goes to anybody, it goes to food banks (or other 501(c)(3) organizations). The supply chain bifurcates much further up; it'd take a lot of effort for a relatively low volume of unsaleable but unspoiled food at the store level to make it to a restaurant or a wholesaler.

Re: Americans, it turns out, would rather visit a store than buy food online

#164
post #91

The current big problem with online food shopping is that it's being done by sending low-wage people into ordinary supermarkets. This is inefficient, but until recently this was a niche market. The trouble with doing it that way is that the ordering system doesn't know the inventory. You get some subset of your order. That's no good. Webvan tried to do it right 20 years go, with local fulfillment centers and automati…

>The current big problem with online food shopping is that it's being done by sending low-wage people into ordinary supermarkets. This is inefficient, but until recently this was a niche market.

I agree. People definitely want online/delivery grocery shopping. The problem thus far has been product misses on giving the customer what they want. Ordering online today is too much of a crap shoot. You'll get 80% of what you want with 15% replacements of a dubious nature, and 5% unfulfilled.

Re: Americans, it turns out, would rather visit a store than buy food online

#165
post #77

Once Amazon sucks all the margins out of grocery, what are people to do when 3rd world countries are drop shipping food to American Customers in 10 years? How do you return food to a paper shell company based in Montana? yea no thanks. My trust in these companies is diminishing.

There are margins in grocery? Walmart and Kroger put a pretty swift end to that.

While margins are low in shelf-stable grocery staples, profit on that side of the store is usually driven by volume and careful management of labor and process. Margins are also higher on private label goods, so promotional energy is spent on driving consumers to those products. At the store level, most grocery chains have started to increase their food service and perishable offerings, which traditionally have much higher (and more stable) margin which augments the profitability of any individual outlet.

Re: Americans, it turns out, would rather visit a store than buy food online

#166
post #36
post #23

Earlier quoted context omitted.

Even if quality is there, how ripe do you want? Are you going to use those avocados tonight, or later in the week? Do you like green bananas or ones that are turning brown? Let alone the "what looks good today?" or "what's on sale today?" method of shopping! Even packaged goods are tough. When I'm in a store, I know quickly which product I want. I may not remember the brand name, but I can scan the shelf and find it.…

For me, the wish is for scripting. Most of my buying is algorithmic, but the filters don't match my algorithms. It is difficult to express, "Please give me the cereal that I like the most that is under $X/lb. If there is an exceptional deal, buy more." without an API or scripting.

This is like writing a cost function for a global optimization algorithm for a problem with tons of parameters. You will very soon find out that the optimizer is much more adept at finding highly rated, but extremely useless outliers than you are at writing a competent cost function.

Herein lies the path to coming home to a cart filled with very-cheap-cause-it-expires-tomorrow produce and no tooth paste because it didn't make the cut under some top dollars limit you introduced to fix another optimization loophole.

Re: Americans, it turns out, would rather visit a store than buy food online

#167
post #2

It's not that I want to visit the store it's that I can't trust the store people to properly pick out fresh produce or good meat. When the stock person just takes a bucket of apples and dumps them in without care so most of them are bruised, why would I want that same person selecting which apples to send me? Often times to find 3 apples I have to examine 10+. Most of the produce selection is this way. Meat selection…

I always check use-by and best before dates. When milk can have a date that's over a week away, I really hate it when someone buys milk that's use by tomorrow. Same for for bread, cheese, eggs, butter, fruit and veg, any number of items. Supermarkets naturally want to sell you the soon to expire stuff so how can you trust their pickers? The answer might be buyers and deliverers independent from the shops.

Re: Americans, it turns out, would rather visit a store than buy food online

#168
post #2

It's not that I want to visit the store it's that I can't trust the store people to properly pick out fresh produce or good meat. When the stock person just takes a bucket of apples and dumps them in without care so most of them are bruised, why would I want that same person selecting which apples to send me? Often times to find 3 apples I have to examine 10+. Most of the produce selection is this way. Meat selection…

i think you're right. It's certainly my opinion that I don't want a USA store clerk picking my produce. On the other hand here in Japan most produce is much more cared for, probably to the detriment of the environment but still, far less bruised or bad produce. And yet, AFAIK, it's the same in Japan. People don't seem to want to order their groceries. Which makes me wonder if there aren't other reasons. One is that t…

I'm inclined to agree. I think you're up against some deeply rooted human behaviors of wanting to sift through and gather/select their food. Those behaviors rapidly scale based on hunger... but frankly, no one in the income bracket that can afford to buy their food online ever gets really hungry in today's world.

Re: Americans, it turns out, would rather visit a store than buy food online

#170
I prefer to buy online but a lot of the time when I do, especially for fresh stuff like meat/dairy/juice, they won't fill it. But if I do go in store, I find it. This is despite the online ordering having refrigeration space for example. So it can be hit or miss. For vegetables and sundries it mostly works out ok. It mostly depends though on the picker I think. My local won't even substitute even if I tell them. So a lot of time I will actually pick a more expensive vegetable then I normally would because I know it is more likely to be in stock. In my town the organic equivalent tends to be in stock vs conventional.

I do feel that with robotics, ML, and automation we will get a robust warehouse delivery option... even perhaps farm to table.

The Ocado model should work in the USA.

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