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Netflix stops charging customers who never watch

bbc.com

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Re: Netflix stops charging customers who never watch

#511

Post by cocochanel »

distances wrote: post #160
cocochanel wrote: post #74

Earlier quoted context omitted.

Just a few weeks ago I realized I was paying for Xbox Live without having played it for 8 years. I didn't even remember the password.

How does this even happen? I'm just curious here. Don't you check your bills? I find it hard to imagine I would miss a recurring payment on my credit card receipt.

My expenses are 30% of my income and I use a credit card for everything. Bank automatic deduction at the end of the month. I have a ballpark expenses figure I pay monthly. If I don't see a >10% increase in spending, I don't bother to check each item.

Re: Netflix stops charging customers who never watch

#512

Post by elcomet »

komali2 wrote: post #436
elcomet wrote: post #338

Earlier quoted context omitted.

You can but they won't stop charging your card. They have the credit card number, so the only way would be to change the payment method to an invalid card. Another comment actually says that he managed to create a virtual credit card, change the payment method, and delete the card. Quite clever. It's a shame that methods like this have to be used instead of just the click of a button.

Can't you start issuing chargebacks? Chase is not the most Lawful Good of banks but I have to admit that on the times I needed someone to GTFO my credit card, they had my back.

Chargebacks don't exist in France.

Re: Netflix stops charging customers who never watch

#513

Post by davchana »

balladeer wrote: post #157
sytelus wrote: post #143

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

This was a revelation sometimes back and it was Amex (relatively new in India) but I am sure it would be same for any credit card issuer. I had a VPS in Europe that I had emailed the support to cancel about a year ago and they had replied telling me I could do it myself (listed the steps) or they'd need another confirmation from me to go ahead and cancel. I forgot about it. Got charged some 40 Euro a year later. I wa…

I think international transactions have some way to skip the OTP thing.

Re: Netflix stops charging customers who never watch

#514

Post by xeromal »

mywacaday wrote: post #168
sytelus wrote: post #143

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.

We have that law in California. A trick for non-californians is to change your address to a California one and sometimes the site will let you cancel. Depends if they use your shipping or billing address though.

Re: Netflix stops charging customers who never watch

#515

Post by iso1210 »

sjwright wrote: post #501
iso1210 wrote: post #308

Earlier quoted context omitted.

Even a small business might have an employee visit europe on holiday, and then you're screwed.

Almost certainly false in practice. It would be shady bordering on illegal to detain a mere employee of a GDPR violator. Unless you are a famous employee of a big company that was egregiously flouting the GDPR but also had no other ties to the EU, then maybe you’d rethink your holiday plans.

https://en.wikipedia.org/wiki/United_States_v._Elcom_Ltd.

Re: Netflix stops charging customers who never watch

#516

Post by s1artibartfast »

sfj wrote: post #489
s1artibartfast wrote: post #446

Earlier quoted context omitted.

It is still pretty great. A lot of people would happily exchange one year of fees for having to unsubscribe. Think of the application for the deceased or incapacitated. Running down every subscription a deceased parent could have had is a huge pain.

Why not just cancel their cc?

some things roll over to collections, which can also be difficult to unwind.

Re: Netflix stops charging customers who never watch

#518

Post by t0mas88 »

Nursie wrote: post #507
KMnO4 wrote: post #303

Earlier quoted context omitted.

That’s the problem with credit cards. Once they have your number, it’s very difficult to “stop paying”.

> it’s very difficult to “stop paying”. "Hi, these are unauthorised, fraudulent transactions, please revert them and block future charges from that merchant" That's all it takes with Amex and most others AFAICT.

Amex is particularly good at these things. Not in the last place because they have actual humans answering the phone and fixing things. On the other hand, their fees are much higher than the others so you're paying for it as well.

Re: Netflix stops charging customers who never watch

#519

Post by sjwright »

iso1210 wrote: post #515
sjwright wrote: post #501

Earlier quoted context omitted.

Almost certainly false in practice. It would be shady bordering on illegal to detain a mere employee of a GDPR violator. Unless you are a famous employee of a big company that was egregiously flouting the GDPR but also had no other ties to the EU, then maybe you’d rethink your holiday plans.

https://en.wikipedia.org/wiki/United_States_v._Elcom_Ltd .

https://en.wikipedia.org/wiki/Cantaloupe
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