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Tell HN: Triplebyte reverses, emails apology

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Re: Tell HN: Triplebyte reverses, emails apology

#611

Post by Sevaris »

akerl_ wrote: post #306
mosselman wrote: post #140

Earlier quoted context omitted.

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Uh, you say this like an apology is always sufficient. It isn't. If you break the trust in a relationship and damage that relationship, saying "sorry" isn't enough. Trust should be hard to regain. Your comment reflects why companies keep getting away with being terrible to consumers. It's like an abusive relationship - some kind words, a "heartfelt" apology,and everything is back to normal so they can abuse you some more. It's not enough if they don't take any steps to improve themselves and prevent this behavior from happening again. Trust can be regained over time by repeatedly doing the right thing. "Sorry" just doesn't cut it.

Re: Tell HN: Triplebyte reverses, emails apology

#612

Post by ijustwannatosay »

akerl_ wrote: post #306
mosselman wrote: post #140

Earlier quoted context omitted.

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

The expectation is not receiving more apologies from companies, it is companies learning from screw-ups like this and not trying to pull off stunts like this in the first place.

Re: Tell HN: Triplebyte reverses, emails apology

#613

Post by fullstackchris »

I understand the anger by some users, but why punish those (like myself) who were quite interested in having a public Triplebyte profile?

I think they should go the middle road: make it opt-in. If you do nothing, nothing changes, but if you want a public profile, you can get one!

Re: Tell HN: Triplebyte reverses, emails apology

#615

Post by Mandatum »

dang wrote: post #516
Mandatum wrote: post #470

Earlier quoted context omitted.

Sorry Dang, I did check the guidelines on this. If I remove the names and only kept the titles, would that be acceptable for HN?

I'm really not sure. If the spirit is still to shame them or demand that they account for themselves, maybe not. If it's to make a more general point about organizations, maybe. If you had just included the titles and not the names or the links, I wouldn't have replied, so I guess the line is thereabouts. It's true that the guidelines don't spell everything out, partly because that would be impossible, partly because…

That's fair. Can the names in my post be redacted? It still shows up in DDG. I tried to edit it earlier after your response, but I left it too late.

Re: Tell HN: Triplebyte reverses, emails apology

#616

Post by erikbye »

didibus wrote: post #554
didibus wrote: post #450

Earlier quoted context omitted.

Break the build, okay we give you a second chance, delete the database and all backups when you were hired as the DBA? You're probably going to be looking for another job.

Lol did this actually happen to more people then I'd assume? Anyone got a good: IAMA dba that deleted all our data?

Ask Gitlab.

Re: Tell HN: Triplebyte reverses, emails apology

#617

Post by dang »

Mandatum wrote: post #615
dang wrote: post #516

Earlier quoted context omitted.

I'm really not sure. If the spirit is still to shame them or demand that they account for themselves, maybe not. If it's to make a more general point about organizations, maybe. If you had just included the titles and not the names or the links, I wouldn't have replied, so I guess the line is thereabouts. It's true that the guidelines don't spell everything out, partly because that would be impossible, partly because…

That's fair. Can the names in my post be redacted? It still shows up in DDG. I tried to edit it earlier after your response, but I left it too late.

I've reopened your comment for editing so you can modify it.

Edit: just to close the loop on this, the way you modified your comment does actually seem fine to me, so this was a nice test case of probing where the line actually should be. Thanks!

Re: Tell HN: Triplebyte reverses, emails apology

#618

Post by syshum »

photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

>>Some comments around here are extremely negative of the whole situation. More negative than I think they deserve.

Welcome to the new world of Cancel Culture, where no can ever be forgiven, excused or allowed to personally grow

The second you make a mistake will that should mean your life is over...

Society today is in a sorry state and I see no end in sight

Re: Tell HN: Triplebyte reverses, emails apology

#619

Post by erik_seaberg »

xiphias2 wrote: post #593
erik_seaberg wrote: post #391

Earlier quoted context omitted.

If Triplebyte has no staff or assets in an EU jurisdiction, what could they do?

Setting up a country based IP filter is trivial if they don't want to serve EU and California.

They could filter traffic, but they might have some profiles for users who later moved to the EU.

But I'm asking whether GDPR authorities have any recourse to take against a US corporation that has not expanded into the EU.

Re: Tell HN: Triplebyte reverses, emails apology

#620

Post by syshum »

mehrdadn wrote: post #523
9935c101ab17a66 wrote: post #504

Earlier quoted context omitted.

> They could've pushed through and ignored all the feedback they got. That’s a very charitable analysis of the situation. For all we know, this decision was motivated by internal KPIs that immediately reflected what a disaster this was. The whole situation reeks. Announcing on the Friday on a long weekend, the ceo defending it ardently in HN comments, the very deliberate decision to make it opt-in, the difficulty in…

What's left me confused is one thing: if the significance of "default public" was missed, then what was the motivation for the previous warning email? It seems bizarre to suddenly email everyone "Hey folks, we're changing your default privacy settings next week" while simultaneously believing that it's... an insignificant thing?

My Guess, someone on the team understood the ramifications but others did not. They only thing they someone could get them to agree to is the email

I have been in meetings where everyone in the meeting though "doing X will have no impact on anyone so there is not need to notify", where I knew 100% they were wrong but none of my arguments landed, my final statement was "well if it is not significant then the email should not matter either so why not just send it out just in case."

These things do not happen in the vacuum, and while it is good the CEO is talking 100% of the blame, I can assure you the CEO had internal support and internal dissent for the feature.

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