Earlier quoted context omitted.
In the interest of providing a counterpoint: I’ve definitely made many mistakes per job at multiple jobs, without the employer “find[ing] someone else to take [my] place”. As a user, I’m also not dropping a company that provides me a useful service at the first (or likely second, or third) mistake. Not everybody subscribes to this one-screwup-and-you’re-done mindset that you seem to be describing.
That's not really the mindset. The mindset is: what will serve me best. If you no longer qualify, you no longer qualify. > that provides me a useful service And what if the service stops being useful? What is an apology going to change? No longer useful, you'll move on. That's where I find these apologies to be a sham. It's trying to play on people's emotions, to keep them around even once they've stopped providing v…
I’m saying that’s not how I approach my interactions with businesses. As you noted in your reply, employers expect an employee to make mistakes within a reasonable threshold. I have the same expectation for companies that provide me services. Making a mistake does not suddenly evaporate all their “usefulness” to me, as you seem to be suggesting.