Tell HN: Triplebyte reverses, emails apology

Post by sockr8s » Mon, May 25, 2020, 7:05 PM UTC

ammon wrote: post #72

JoshTriplett wrote: post #64

Earlier quoted context omitted.

If you don't already have one, have you considered having a collection of users who you can privately ask about potential features (or run email wording by) to figure out how it would go over? A user of the product could easily have told you, in advance, "some people are looking for a job secretly and this would be a problem". You could also come up with incentives to encourage job seekers to opt in; for instance, yo…

I really like this idea. I'll talk to my head of product about it.

Post by treis » Mon, May 25, 2020, 7:05 PM UTC

photonios wrote: post #106

treis wrote: post #79

Earlier quoted context omitted.

It would have gone over a lot better if he didn't spend a couple days on HN telling people they shouldn't be mad about it. And it would have gone over a lot better if he was honest about what happened. He got caught with his hand in the cookie jar and he's all "was that wrong? Should I not have done that?". They knew exactly what they were doing and calculated that it was worth it.

I can see how that conclusion gets drawn. Any new feature that is announced can be met with some negativity. Sometimes it just ends up working despite that. It is not surprising to me that at first, they tried to defend their plans. It probably took a while for the backslash to sink in and their own opinions to change. I wouldn't expect every company, even ones that target HN's primary audience to turn everything aro…

Post by mosselman » Mon, May 25, 2020, 7:06 PM UTC

JoshTriplett wrote: post #64

ammon wrote: post #19

Earlier quoted context omitted.

My head was still in the place it was when we were developing the feature. I thought it was a communication problem (if I could only communicate how this feature could help a lot of people everyone would understand). Perhaps I'm just slow. But it took some time and repetition for the magnitude of my error to sink in and me to really hear what people were saying.

If you don't already have one, have you considered having a collection of users who you can privately ask about potential features (or run email wording by) to figure out how it would go over? A user of the product could easily have told you, in advance, "some people are looking for a job secretly and this would be a problem". You could also come up with incentives to encourage job seekers to opt in; for instance, yo…

Post by trianx » Mon, May 25, 2020, 7:07 PM UTC

Invictus0 wrote: post #95

Not a good look from all the pro-privacy folks here to redouble your criticism after you got what you wanted. Assuming good faith is part of the HN guidelines, so let's give Ammon benefit of the doubt here as well.

Post by ummonk » Mon, May 25, 2020, 7:08 PM UTC

dylz wrote: post #76

ammon wrote: post #13

Earlier quoted context omitted.

The Friday announcement was a result of us pushing to get the profile toggle feature out that the email linked to, and shipping late. Not something I'm proud of (either from an eng management perspective, or, more importantly, from a not violating the trust of our users perspective). It was a rushed schedule. In hindsight I see that the timing of the Friday announcement is ALSO a problem.

> The Friday announcement was a result of us pushing to get the profile toggle feature out that the email linked to The absolute most important part of the feature was a last-minute addition?