Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Tell HN: Triplebyte reverses, emails apology

news.ycombinator.com

Post reply on HN
Print view View original

81–90 of 678 posts

Re: Tell HN: Triplebyte reverses, emails apology

#81

Post by rammy1234 »

photonios wrote: post #61
tikthot wrote: post #50

Earlier quoted context omitted.

> Some comments around here are extremely negative of the whole situation. More negative than I think they deserve People would have gotten laid-off to this. The dark patterns are just cherry on top. The negativity is well deserved.

The negativity towards to original announcement of making profiles public was deserved. For me, the negativity towards the CEO's apology and cancelling the feature is not. Everyone makes mistakes and if nobody would be willing to look past that, then we'd never get anywhere.

At this point in time it doesn't matter if there is an apology or not. Like above mentioned, some would have got laid-off or for some their intentions of job search is revealed. This is much worst of an effect that an apology would do any good. He apologized so what. It is good but damage is done. Can anything be about it ?

Re: Tell HN: Triplebyte reverses, emails apology

#82

Post by camjohnson26 »

GordonS wrote: post #67
camjohnson26 wrote: post #45

Earlier quoted context omitted.

Unfortunately the most vocal people are the only ones you’re hearing. I got the email and didn’t really care. My angel.co and LinkedIn are already public, why not Triplebyte too, especially if it raises my market value. Haters gonna hate and I wouldn’t take it too seriously.

> My angel.co and LinkedIn are already public, why not Triplebyte too Because you opted in to creating those profiles and the information they contain, and made them public. You opted in .

It was wrong not to make it opt in but not deserving of the level of hate they’re getting for the decision. The big tech companies do things every day that are much more damaging to your privacy and they don’t send you an email telling you. LinkedIn’s spam marketing in the early days was downright scandalous.

I’ve always found Triplebyte open and insightful and their response shows they’re receptive to feedback, which is a rare thing these days. People should be respecting that instead of crucifying one of the only companies that actually listens to them. No company is perfect all the time.

Re: Tell HN: Triplebyte reverses, emails apology

#83

Post by ammon »

phreack wrote: post #17

One of the first things they could do is stop with the dark patterns. The original thread had many people mentioning that deleting an account was a ridiculous process, with a 30-day delay once you managed to start it.

Yeah... we made this better yesterday (removed the delay and the request for ID). It was totally a dark pattern. We built the initial deletion process right after GDPR passed. We were thinking about it mostly from a legal perspective then, and had not reviewed it since.

Re: Tell HN: Triplebyte reverses, emails apology

#84

Post by dccoolgai »

I bet _most_ of their users aren't reading HN regularly and probably just skimmed past the email (I did). HN provided a nice little teapot for this tempest to play out in, from a larger strategic picture. As mad as it probably made them when that first user put the comment up the other day, that may have just saved their business from complete annihilation. If I were Ammon, I would find that person and send them some kind of nice gift.

Re: Tell HN: Triplebyte reverses, emails apology

#85

Post by rammy1234 »

photonios wrote: post #61
tikthot wrote: post #50

Earlier quoted context omitted.

> Some comments around here are extremely negative of the whole situation. More negative than I think they deserve People would have gotten laid-off to this. The dark patterns are just cherry on top. The negativity is well deserved.

The negativity towards to original announcement of making profiles public was deserved. For me, the negativity towards the CEO's apology and cancelling the feature is not. Everyone makes mistakes and if nobody would be willing to look past that, then we'd never get anywhere.

How could a CEO the one major feature they were trying to do can't think something which many caught that upfront. Its not like something, that was caught after 2 months or 2 years of a change, it was caught and discussed immediately after the announcement.

Re: Tell HN: Triplebyte reverses, emails apology

#86

Post by ammon »

imheretolearn wrote: post #74
phreack wrote: post #17

One of the first things they could do is stop with the dark patterns. The original thread had many people mentioning that deleting an account was a ridiculous process, with a 30-day delay once you managed to start it.

To be precise this the email they send you when you request them to delete your account. "We're processing your request and should be done within 30 days. We will verify your request using the information associated with your account. Government identification may be required and we may ask you for more information in order to verify your identify. Any questions? Email us at privacy@triplebyte.com" They didn't need "…

Yikes! Was this today? We pushed a fix for this yesterday, but if it's not fixed I need to look into it.

Re: Tell HN: Triplebyte reverses, emails apology

#87

Post by photonios »

rammy1234 wrote: post #81
photonios wrote: post #61

Earlier quoted context omitted.

The negativity towards to original announcement of making profiles public was deserved. For me, the negativity towards the CEO's apology and cancelling the feature is not. Everyone makes mistakes and if nobody would be willing to look past that, then we'd never get anywhere.

At this point in time it doesn't matter if there is an apology or not. Like above mentioned, some would have got laid-off or for some their intentions of job search is revealed. This is much worst of an effect that an apology would do any good. He apologized so what. It is good but damage is done. Can anything be about it ?

But they didn't. They cancelled the feature in time. So no real harm was done.

Re: Tell HN: Triplebyte reverses, emails apology

#88

Post by GordonS »

camjohnson26 wrote: post #82
GordonS wrote: post #67

Earlier quoted context omitted.

> My angel.co and LinkedIn are already public, why not Triplebyte too Because you opted in to creating those profiles and the information they contain, and made them public. You opted in .

It was wrong not to make it opt in but not deserving of the level of hate they’re getting for the decision. The big tech companies do things every day that are much more damaging to your privacy and they don’t send you an email telling you. LinkedIn’s spam marketing in the early days was downright scandalous. I’ve always found Triplebyte open and insightful and their response shows they’re receptive to feedback, whic…

I think we're going to have to agree to disagree on this one then, as I firmly believe they are deserving of the negativity.

The CEO's whole attitude towards privacy shows how they treat privacy, and no, I'm not going to "respect" that.

Re: Tell HN: Triplebyte reverses, emails apology

#89

Post by sverhagen »

wh-uws wrote: post #41
ammon wrote: post #19

Earlier quoted context omitted.

My head was still in the place it was when we were developing the feature. I thought it was a communication problem (if I could only communicate how this feature could help a lot of people everyone would understand). Perhaps I'm just slow. But it took some time and repetition for the magnitude of my error to sink in and me to really hear what people were saying.

This is why you don't release on a Friday. Best case scenario you spend the whole weekend focused on whether the release went right... Worse you spend the whole weekend cleaning a mess up. Its pretty much always a lose/ lose.

If you can't reliably release on a Friday, your delivery process is broken. Should you send customers an unsettling policy change, late on a Friday, nah, still a hard NO.
Post reply on HN