Old and busted: Google unexpectedly cancelling their products.
New hotness: Google unexpectedly cancelling other peoples' products.
Unable to deal with Chrome Extension Team, Kozmos is shutting down
141–150 of 530 posts
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#142Is it possible that Google writes code to automate the moderation (for lack of better word) of the extensions in the Chrome Store because they are trying to avoid paying hundreds of people to do it manually? I know it's easy to say "Google doesn't care about you," and generally it as a company may not care, but they also are not in the business of putting us out of business. It feels like to me that they have just be…
You'd need to hire more than "hundreds", especially since people get mad about false positives and false negatives. How long do you think it takes a reverse engineer to completely and thoroughly vet a browser extension or mobile app? A day maybe if you are doing it quickly and longer if you are doing it thoroughly.
Now do that for every app and extension. And repeat it for every single version that is ever uploaded.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#143Wish I had known about this product. This seems like a really awesome bookmarking service -- better than most I've seen. :(
This is also so terribly common. I had a Twitter account get suspended for 2 months...with no explanation. I appealed it but it still took 2 months. What if that had been my main source of revenue? They restored the account without much explanation.
We really need _real_ people to make decisions like this. Oh it's not scaleable? Then maybe it's not a product you can sustain.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#144I see these stories from time to time, and I can't help but wonder if there's an opportunity for some kind of third-party support for Google. Like, if you were a former Googler or someone who'd been through their customer-support wringer, and you had some contacts, you could set yourself up as a consultant for small-scale Google account holders who run into this. Charge a fee for access to your higher-tier contacts,…
That will be great but that’s just corruption.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#145Maybe someday everyone will realize that google isn't a company that provides services to users, it's a data theft company. They don't really care about bugs or frustrations because they aren't in the business of providing things to you. You are not their customer. The vast majority of people have forgotten that they aren't an email, webapp, cloud storage, or online translation provider. They are an advertising compa…
> The vast majority of people have forgotten that they aren't an email, webapp, cloud storage, or online translation provider.
This is all well and good, but they cornered the market for email, webapp, cloud storage and online translation products (and most importantly smartphones and web browsers). So until there is a viable alternative that the average person knows about, this will not change.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#146[deleted]
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#147It is disgusting that no one from media asks Sundar Pichai touch questions like: 1. Non human (AI) usage for termination google accounts. 2. No repeal process At least some employee from Google here in hn must do things and understand mentality of other people. It increasingly looks like - well... we employees live in bubble but if you are unlucky then you are screwed. Do not ask us? What kind of programmers wrote su…
So it's easy to think with a human customer service agent, all will be well. But then I think about all the customer service calls I've made or emails I've sent, and I almost wish that they did not exist so I don't get my hopes up and waste my time. Most customer service is worse than a computerized flowchart. And even if they do understand your situation, and have authenticated you, and aren't just reading a script,…
Sure thing, but I still prefer to talking to the worst human, than the best KI avaible.
Also, I bet no one think all will be well, without KI, but it will be better dealing with incompetent, overworked and underpaid call workers, than dealing with a "smart" KI, with you cannot talk at all. In the first case there is at least the hope, that someone escalates the problem to someone with more knowledge who can finally solve your problem.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#148Maybe someday everyone will realize that google isn't a company that provides services to users, it's a data theft company. They don't really care about bugs or frustrations because they aren't in the business of providing things to you. You are not their customer. The vast majority of people have forgotten that they aren't an email, webapp, cloud storage, or online translation provider. They are an advertising compa…
This is why I have slowly de-googled the last year. Finally switched away from Gmail after 15 years. I've removed pretty much all Google from my life except some searching at times.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#149Maybe someday everyone will realize that google isn't a company that provides services to users, it's a data theft company. They don't really care about bugs or frustrations because they aren't in the business of providing things to you. You are not their customer. The vast majority of people have forgotten that they aren't an email, webapp, cloud storage, or online translation provider. They are an advertising compa…
Google is like the Matrix. To Google, the users are the batteries. It needs to keep sucking data out of the users to stay alive.
Re: Unable to deal with Chrome Extension Team, Kozmos is shutting down
#150I don't understand how we've normalized Googles behavior to the point where this doesn't even shock me anymore. When I used Google Play Music a couple years ago there was a feature that was broken for YEARS according to the bug reports I could find, and in a classic Google move they shut the service down before ever fixing it. That might sound like a non sequitur but it's ridiculous to me how little Google cares abou…
> What can we do about this?
There is a much harsher solution that I'm not even sure I advocate yet: stigmatize employment there.
At-will employment somewhere when we can easily go elsewhere means that, while we don't necessarily condone all that our company does, we in general support/accept the company and its approach. Therefore, absent hardships, we must assume Google employees generally support Google actions as a whole (even if not this one). If others disapprove of Google's actions as a whole, they are allowed to disapprove of those that work there.
In my opinion, the best you can do is disapprove of working there (including passing opinionated judgment, albeit politely, on those that do work there). Maybe you take such character judgments in your personal or hiring decisions. Having said that, I don't agree with it as I generally support Google's actions/presence as a whole, but the further their average lowers, the more myself and others won't.