Netflix stops charging customers who never watch

Post by hyperman1 » Sat, May 23, 2020, 11:10 AM UTC

sjwright wrote: post #221

kappuchino wrote: post #213

Earlier quoted context omitted.

As for media companies with cheap offers and shady cancelation tactics, I discovered the following: I send them a cancelation by eMail citing a german court ruling that states (roughly) "If you subscribe electronically, you must be able to unsubscribe electronically". I additionally cc one or two journalists writing about consumer issues (sometimes on cancelation oh joy ) on the topics from that exact media. Works ev…

The GDPR does apply to foreign companies that trade within the EU but does not (because it cannot) apply outside of the EU’s jurisdiction.

Post by sumedh » Sat, May 23, 2020, 11:11 AM UTC

balladeer wrote: post #157

sytelus wrote: post #143

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

This was a revelation sometimes back and it was Amex (relatively new in India) but I am sure it would be same for any credit card issuer. I had a VPS in Europe that I had emailed the support to cancel about a year ago and they had replied telling me I could do it myself (listed the steps) or they'd need another confirmation from me to go ahead and cancel. I forgot about it. Got charged some 40 Euro a year later. I wa…

Post by bergstromm466 » Sat, May 23, 2020, 11:17 AM UTC

solarkraft wrote: post #54

Reading this I kept thinking "What? What? Why would you do this?!" Less than half a percent isn't that much relatively, but those are still many millions. It'd be hard to convince me that they did it because they're nice, they have share holders who are not interested in that stuff. So what could have pressured them to do this? Regulation?

Post by lotsofpulp » Sat, May 23, 2020, 11:24 AM UTC

utopcell wrote: post #81

jackson1442 wrote: post #72

Earlier quoted context omitted.

> Many people give money to ensure that a service is available when they need it. Netflix, as a service, takes ~10 minutes to set up. This might be the case for a software suite like CC, where you might need to download a massive amount of data, or other software where you pay annually or enter into some kind of contract, but Netflix is strictly monthly and easy to sign up for by design.

That is mostly, but not entirely true. If one's Netflix account is deactivated for more than 10 months, they lose their history, preferences and personalized results.

Post by minikites » Sat, May 23, 2020, 11:26 AM UTC

have_faith wrote: post #276

Could this feasibly be law? what are the potential down sides? That is a company has to stop charging for a service if the service isn't used for a specified amount of time, 12 months or so etc. Like a gym couldn't just keep charging you if their records show you never turned up.