251–260 of 519 posts
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I'm amazed how many SaaS users are zOmBiE uSeRs, this is from working on client SaaS apps. One had about 20% of the users paying and not even logging in for months or even a year. Props to Netflix for unsubscribing users who don't use the service.
Why have you capitalised “zombie users” like that? Is this a reference to something?
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One reason I try to never give my card to lots of websites. If they have paypal, good. Or playstore subscription, sure. A one time/non recurring payment via a platform/provider/bank, ok. But never the card. Reading such user horror stories, or Terms & Conditions, makes me turn around and never come back.
Paypal allows canceling subscription but they have hid this link deep inside. I don't know how well that even works. Also, Paypal payment protection is basically a joke. If you get dupped by someone and try to get refund through their payment protection, you get nothing no matter how right you are. That's my first hand experience.
Not to say that Paypal won't screw you over, just that it doesn't do so all the time.
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I'm amazed how many SaaS users are zOmBiE uSeRs, this is from working on client SaaS apps. One had about 20% of the users paying and not even logging in for months or even a year. Props to Netflix for unsubscribing users who don't use the service.
I think the wider point is that it's amazing how lax and careless so many people are with their personal finances. They think nothing of wasting hundreds (thousands?) of $$$ a year on unnecessary purchases, including things that they don't even use (like old software subscriptions.) Then they complain that they're broke. When I hear sob stories about how #{big_number}% of people can't afford an unexpected $500 bill,…
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While I love Privacy, the reality is a lot of merchants block these kind of virtual cards. Also, really, a throwaway account to post a referral link?
Personal anecdote: I've only had one that didn't accept a privacy card, my rent. Other than that, it's been golden.
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As for media companies with cheap offers and shady cancelation tactics, I discovered the following: I send them a cancelation by eMail citing a german court ruling that states (roughly) "If you subscribe electronically, you must be able to unsubscribe electronically". I additionally cc one or two journalists writing about consumer issues (sometimes on cancelation oh joy ) on the topics from that exact media. Works ev…
The GDPR does apply to foreign companies that trade within the EU but does not (because it cannot) apply outside of the EU’s jurisdiction.
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Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.
Actually we have such a law in the EU. Not sure what it's called, but I'm sure it exists. I believe the wording to be something like it has to be possible to cancel in a similar way you signed up.
In contrast, I an older article how this one phone company charged an elderly women in rent for a rotary phone.
> https://www.computerworld.com/article/2483100/at-t-charges-e...
A few years back I started to get a $12 charge from Lastpass on my Paypal account. I cancelled my account at Lastpass over 6 years ago so was puzzled why, especially since they don’t offer any sort of $12 service. It took a lot of emails and complaining before Lastpass told me that it was due to me being an Xmarks (bookmark sync service) customer in 2009! Apparently they owned Xmarks briefly. Why the charge started a…
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We do this at my company, and it is purely for altruistic reasons. If people aren't happily making good use of my service, I don't want their money. That's the entire calculus. Netflix is vastly bigger, granted, so who knows what machinations are afoot for them. But it is certainly believable to me that a company could choose to do something explicitly anti-greedy.
I'm amazed how many SaaS users are zOmBiE uSeRs, this is from working on client SaaS apps. One had about 20% of the users paying and not even logging in for months or even a year. Props to Netflix for unsubscribing users who don't use the service.
Earlier quoted context omitted.
Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.
Actually we have such a law in the EU. Not sure what it's called, but I'm sure it exists. I believe the wording to be something like it has to be possible to cancel in a similar way you signed up.