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Netflix stops charging customers who never watch

bbc.com

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Re: Netflix stops charging customers who never watch

#231
post #87

Earlier quoted context omitted.

There’s a growing app industry to combat these dark patterns, an industry with its own costs and benefits. I believe iOS and Android also are incorporating dashboards and tools to manage subscriptions made via Apple Pay and Google Pay respectively. https://www.vice.com/en_us/article/z43qx9/how-to-cancel-recu...

I would love to know if any of these are actually good, instead of just their own scams. I just want to see all recurring payments grouped by something intelligent (like the vendor and/or the amount).

The intermediary services themselves (by Apple and Google) are surely no scams, I'd consider that a certainty even on the simple observation that they already are ridiculously effective money making schemes when they are entirely honest.

But it's not quite clear unfortunately how much protection they actually offer. A bad player could still try to enforce some hidden EULA small print that claims to empower them to ignore the cancellation and send bills the old fashioned way after cancellation on the intermediary. I really don't know if Apple or Google are taking effective steps against schemes like that or if they have just been lucky so far that those scammers are still finding enough prey outside of the walled gardens.

(ps: re-reading this comment I find myself sounding more critical than intended, actually I love subscribing through that kind of intermediary, I'd even consider paying extra. I'm just afraid that the protection offered might not be quite as strong as it seems)

Re: Netflix stops charging customers who never watch

#232

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.

I believe Visa has started working on requiring platforms "Provide customers with a digital or SMS cancellation method", though due to Covid it's been pushed back a year [1].

1. https://support.stripe.com/questions/2020-visa-trial-subscri...

Re: Netflix stops charging customers who never watch

#233
post #159

Earlier quoted context omitted.

I started using privacy.com for this reason. You can spin up a separate card number for each transaction type with its own limit (e.g. $100/month or $200). You can also just turn them off at will.

Note: US-only at the moment, Privacy.com isn't available anywhere else.

There are other services, though not as advanced. In Europe you could use Revolut to create virtual disposable cards. They are more useful for one-time payments however.

privacy.com seems like such a sleek solution.

Re: Netflix stops charging customers who never watch

#234
post #184

Earlier quoted context omitted.

https://privacy.com/join/5FPVD Give every merchant an individual card and kill the card when they won't stop charging you. P. S. There's also a browser extension that will let you generate a card at the time of checkout and autofill the information.

While I love Privacy, the reality is a lot of merchants block these kind of virtual cards. Also, really, a throwaway account to post a referral link?

Personal anecdote: I've only had one that didn't accept a privacy card, my rent. Other than that, it's been golden.

Re: Netflix stops charging customers who never watch

#235
post #159

Earlier quoted context omitted.

I'm getting charged by rhapsody.com every quarter for no apparent reason. I used their service like may be 8 years ago. They have a phone number in their merchant line which is invalid. When I filed request to void the charge to American Express, initially they declined! Then I filed appeal with angry comments and they finally voided it. It took over two months for the process. I just saw new Rhapsody charge again. T…

I started using privacy.com for this reason. You can spin up a separate card number for each transaction type with its own limit (e.g. $100/month or $200). You can also just turn them off at will.

privacy.com looks great. I think the only disadvantage is that you lose all the 2-5% cashback, travel benefits and so on. I wish they could produce card while keeping these benefits but still its good card to have for shady websites.

Re: Netflix stops charging customers who never watch

#236

Earlier quoted context omitted.

What happens if you block them, or your credit card, so they'll get no money? Is there any risk they'd sue you? Or other auto renew services, what do you, or others, think — do they sometimes sue their customers whose credit card expired? That sounds annoying b.t.w., having to call them etc.

I believe it’s fine to simply email them. The self service on the Economists website is notoriously bad. It’s not really because it’s not working or that hard to use, it’s just insanely poorly organized.

Cancelling my Economist subscription was the biggest hassle.

You need write an email with order date, current billing cycle, reference number and more.

All the while there you can manage parts of your subscription through a portal. They just try to make cancellation as laborious as possible.

Re: Netflix stops charging customers who never watch

#237
post #50

Earlier quoted context omitted.

We do this at my company, and it is purely for altruistic reasons. If people aren't happily making good use of my service, I don't want their money. That's the entire calculus. Netflix is vastly bigger, granted, so who knows what machinations are afoot for them. But it is certainly believable to me that a company could choose to do something explicitly anti-greedy.

I'm amazed how many SaaS users are zOmBiE uSeRs, this is from working on client SaaS apps. One had about 20% of the users paying and not even logging in for months or even a year. Props to Netflix for unsubscribing users who don't use the service.

Why have you capitalised “zombie users” like that? Is this a reference to something?

Re: Netflix stops charging customers who never watch

#238

Years ago, I heard of a dating site doing the opposite of this. They normally sent periodic digests and newsletters to their users to try to increase engagement, but if a user went a certain number of months without logging into their account, but still allowed monthly fees to be charged, they were labeled as a “sleeping giant” in the database. Once in this state, they would not be contacted by the site for any reaso…

The Economist did this to me. $5/mo and then auto renewed at something like $250/yr. All my credit cards are just auto pay full balance every month, and I don't check them as often as I should. Noticed the charge last month, found out they had been charging me for years for their digital subscription.

Check if your local library offers ebooks and emagazines it might include The Economist. I am member of the Westminster Library here in London and they have The Economist for reading via RBDigital:

https://www.westminster.gov.uk/ebooks-emagazines-and-audiobo...

Have to admit RBDigital ain't the best reading experience but good enough to read The week and The Economist for free :)

I even have PressReader access so many magazines to read :))

Re: Netflix stops charging customers who never watch

#239

Earlier quoted context omitted.

Actually we have such a law in the EU. Not sure what it's called, but I'm sure it exists. I believe the wording to be something like it has to be possible to cancel in a similar way you signed up.

If it exists, it is not followed. In France, Le Monde (most famous daily newspaper) requires you to send a paper mail (and not a regular mail, but a registered mail, which costs around 5-10€) to cancel your subscription. Even if you subscribed on the website, for a 100% online subscription. It's really shady.

Let them come after you. Just cancel the service in the same way you signed up (send an e-mail if you've signed up online), and then stop paying them (or block the direct debits, or reverse the credit card charges). I haven't had any company that actually bothered to send it to collections (or even sue me). Only once I got a mail that I hadn't payed, and when I replied with the cancellation e-mail attached, they said "oh, ok" and never bothered me again.

Re: Netflix stops charging customers who never watch

#240
post #203

Earlier quoted context omitted.

Companies that make it difficult to unsubscribe should be penalised, I live in Europe and got the New York Times on a 12 month trial for €4 a month. Trial just ended and it's now €8 a month, only way to cance is to ring them, have tried once so far and was on hold for 20 mins before I hung up. There should be a law that if you can sign up online you can cancel online.

One reason I try to never give my card to lots of websites. If they have paypal, good. Or playstore subscription, sure. A one time/non recurring payment via a platform/provider/bank, ok. But never the card. Reading such user horror stories, or Terms & Conditions, makes me turn around and never come back.

I never use PayPal as they still keep over thousand pound due some bullshit reason and don't want to release it. And it's pain to get to speak to a human. Currently, it's at the Financial Ombudsman
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