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A Google Cloud support engineer solves a tough DNS case

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Re: A Google Cloud support engineer solves a tough DNS case

#281
post #219

Earlier quoted context omitted.

There used to be a go link for it (same as the machine name), but knowing Google, it might be stale. There's a good chance you can find more on the internal folklore site. If that one is still around, too.

Confirmed: the go link with the machine name works but I don't want to post it on HN to be safe :) If any Googlers are reading this: just goto go/legends and search for officespace. The first link that pops up has context as to why the video exists.

Oh yeah there it is, hah

Re: A Google Cloud support engineer solves a tough DNS case

#282

Earlier quoted context omitted.

I don't have deep knowledge of details of compute networks, there is a team of TSE who deal with network cases who know more than me. But the whole point of troubleshooting is not knowing what is wrong, but being able to find what is wrong. In order to do that you need good basis, and those you can make by studying how networks and linux systems work (someone here posted some titles) and with experience (I have some…

Following up on amessina1's post, I'm one of the TSEs who handle networking cases. True to what was said, I was hired with very little networking background, but plenty of development and hardware information. I've since taken the mantle for handling most of the cases dealing with Interconnects and VPNs. I enjoy it too! Oh, yeah, we're hiring: https://careers.google.com/jobs/results/?company=Google&q=Te...

Thank you! This is encouraging. My background is mostly in Python programming and SQL. But in an alternate universe, I wish I am a network ninja like you guys and I will definitely check out Google TSE jobs when I can look for new jobs (currently hoping to get my green card done). If there's a book or two that is the most useful for you to be an efficient TSE, please feel free to share. Have a restful weekend!

Re: A Google Cloud support engineer solves a tough DNS case

#283

Earlier quoted context omitted.

I'm inspired by how much you seem to know about the details of computer network stuff. Is that a required knowledge to become a Google Tech Support person or you are just above average in terms of that among your peers? Also, I wonder how you learn all these knowledge (that is, asking for recommendation on a few books/resources for learning) if you don't mind sharing. Thanks in advance!

I don't have deep knowledge of details of compute networks, there is a team of TSE who deal with network cases who know more than me. But the whole point of troubleshooting is not knowing what is wrong, but being able to find what is wrong. In order to do that you need good basis, and those you can make by studying how networks and linux systems work (someone here posted some titles) and with experience (I have some…

Thank you for the reply! My background is mostly in Python programming and SQL. But in an alternate universe, I wish I am a network ninja like you. If there's a book or two that is the most useful for you to be an efficient TSE, please feel free to share. Have a restful weekend!
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