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This is a really interesting insight, thanks. There are roughly two views on moderators. Moderators think that moderators are the thin green line protecting the ordinary users from a handful of bad actors, letting them live in blissful ignorance of the awful things that are happening. Ordinary users think the that moderators are power-mad bullies who ban and delete as they see fit, with no accountability. Both of the…
The analogy is really insightful, but also makes me slightly uneasy. When a moderator gets it wrong, you can't comment on an internet forum. When a police officer gets it wrong, you're dead.
Or, as often happens, they're dead. I don't envy members of a profession that have to get every life-and-death decision right in real time on a daily basis.