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Really tough on an already struggling airline. Wonder if their security team were fully in place recently?
Of course, this news doesn't help them now, but it doesn't seem to me like "poor old EasyJet, down on their luck and now this".
Having worked with EJ I just wanted to point out their system are insanely fragile. They never notified us about breaking changes and the system itself would go down multiple times. There was no CS when something goes wrong. And this was their B2B api. And from talking to ppl who were working in EJ a lot of things were being done on excel spreadsheets and emailed across. Just wanted to give this info as a sort of ref…
Typical. When are we going to get tired of the same PR, damage-controlling, bullshit that we all know are blatant lies?
EDIT: we need a GDPR hero.
EasyJet was the one hacked, the customers got their information stolen from the hack but were not themselves hacked.
Earlier quoted context omitted.
Of course the attacks have to be “highly sophisticated” in order to beat the “world-class” system that “highly paid” EasyJet security experts have put in place to secure customer data, which EasyJet “cares deeply” about.
Enter Admin Password: 12345
What a stupid headline. Just a blatant falsehood in the title of the article. Why are journalists (still) so bad at this?
Earlier quoted context omitted.
Collecting data is just a symptom of a bigger disease called "marketing". You eradicate that disease and suddenly there's no reason to collect more data than necessary, along with a near-infinite list of other quality of life improvements like the lack of dark patterns, email and push spam ("newsletters" and "offers" as they call them), etc.
In that case the data was clearly needed for the essential service EasyJet provides, it wasn't marketing data. According to the article, the data stolen was email addresses and travel details, and for some customers credit card details (for customers who asked EasyJet to save them)
EasyJet was the one hacked, the customers got their information stolen from the hack but were not themselves hacked.
It’s worth holding them to account - make a constructive complaint here. https://www.bbc.co.uk/contact/complaints/make-a-complaint
If EasyJets systems are anything like their customer service, their in-flight food, their baggage handling or their scheduling, this is not surprising.
And yet still not the worst airline in Europe, Ryanair takes that shitty award for some truly appalling business practises.