Earlier quoted context omitted.
As someone who has been on Linux a long time, but still has to support family members using Windows, here's my perspective: 1) Linux is usually easier in the "happy case", where everything works as it should, and it supports everything that the user needs. 2) Linux is way way way less likely to just change something and break the whole system while the user is sleeping. (This was REAL fun with my grandparents-in-law…
7) It's way easier to find someone you know to help you on Windows than Linux, for now. I visit my parents once a year and always mark out a day to spend fixing/updating/removing junk on my dad's Windows laptop. Three times I installed Linux and when I came back the following year Windows was back on the laptop. The reason being people just know Windows where I am from and the moment they see Linux they feel that's t…
They are all in their 70s. No regular user has a problem with Ubuntu these days, but they regularly did have all kinds of trouble with Windows.
I also run a business and for the last 13 years have had countless new hires (non developers) who have never seen Ubuntu and were productive on it instantly, without any problems with the OS ever.
So it is simply not true that people "feel there is a problem the moment they see Linux". Ubuntu is the most friendly and reliable OS for a regular person out there, I say it from decades of experience.