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Every software system used at Gitlab

about.gitlab.com

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Re: Every software system used at Gitlab

#81

Post by mkarampalas »

afandian wrote: post #46

We've just had a bad experience with GitLab annual renewal, to the point where we didn't know if they'd cancelled our account or not. The billing accounts system seems to be completely disconnected from user accounts. A notification banner was spammed to users in the GitLab.com user interface, saying that our account was going to be cancelled becuase we didn't have auto-renew. The users who got the banner didn't have…

I am a product manager at GitLab and my focus is on making renewals as easy and pain-free as possible for customers. I am very sorry that you had such a confusing and frustrating experience here. We are working on a number of issues that will improve this process, including:

* Making Gitlab.com aware of who the payment owner is so we can more accurately target the renewal banner - https://gitlab.com/gitlab-org/growth/product/-/issues/1551

* Updating the renewal banner copy for group owners that aren't payment owners so they don't attempt to renew if they do not have the right permissions - https://gitlab.com/gitlab-org/growth/product/-/issues/1553

* Moving the renewal behavior from the customers portal into Gitlab.com so payment owners can more easily manage their subscription and renewal - https://gitlab.com/gitlab-org/growth/product/-/issues/1528

* Adjusting how we do "true-ups" so they are done quarterly and pro-rated to the end of the subscription instead of in arrears - https://gitlab.com/gitlab-org/customers-gitlab-com/-/issues/...

I would love to chat with you to learn more about the challenges you experienced and to review some of our plans to make things better if you're up for it. You can reach me directly at mkarampalas[at]gitlab.com

Re: Every software system used at Gitlab

#82

Post by afandian »

mkarampalas wrote: post #81
afandian wrote: post #46

We've just had a bad experience with GitLab annual renewal, to the point where we didn't know if they'd cancelled our account or not. The billing accounts system seems to be completely disconnected from user accounts. A notification banner was spammed to users in the GitLab.com user interface, saying that our account was going to be cancelled becuase we didn't have auto-renew. The users who got the banner didn't have…

I am a product manager at GitLab and my focus is on making renewals as easy and pain-free as possible for customers. I am very sorry that you had such a confusing and frustrating experience here. We are working on a number of issues that will improve this process, including: * Making Gitlab.com aware of who the payment owner is so we can more accurately target the renewal banner - https://gitlab.com/gitlab-org/growth…

Thanks, it's great to see that. Incremental true-ups would be very useful. My colleague is talking to an account manager directly, but I'll pass your message on.

Re: Every software system used at Gitlab

#84

Post by adamfeldman »

hnick wrote: post #59
lowdose wrote: post #52

Earlier quoted context omitted.

If she wants to sell to enterprise Marketo is a good option because of the deal size / volume. Google uses it for selling Google Cloud Platform. Otherwise Hubspot is probably a better idea.

Enterprise is definitely not on the menu, and Hubspot or one of the similar alternatives does sound more around the level she'd need. I had some fun messing around with Mautic and it could be fun to learn, but I'm not sure how its future looks.

I’m not a Mautic user, but its future looks brighter now that they were acquired by the company behind Drupal.

https://www.acquia.com/about-us/newsroom/press-releases/acqu...

Re: Every software system used at Gitlab

#87

Post by samanthalee233 »

buttersbrian wrote: post #69
jbaiter wrote: post #57

Earlier quoted context omitted.

In GitLab? Maybe we're using an outdated GitLab version here, but I can't find it. And it doesn't seem to be mentioned in the offical Reviewing documentation: https://docs.gitlab.com/ce/user/project/merge_requests/revie... If you mean the "collapsing" feature, this is really not equivalent, since the state does not persist between multiple review sessions.

I don't have it either. I wish we could "check" things off. I also wish I had more ability to do settings "by group", rather than by project.

Community Advocate at GitLab here, it'd be great if you can add this feedback to this issue: https://gitlab.com/gitlab-org/gitlab/-/issues/24629 Thanks!

Re: Every software system used at Gitlab

#88

Post by airlines55 »

I'm so sick of Gitlab support spam in every thread that mentions any issue, making it so that critical conversations are interrupted with self serving pitches!

>I once saw Gitlab do this thing.

>Hey, Bob from Gitlab thing here. We are really trying to make thing great for our customers . Our next release of thing will do foo which we hope will fix this. Here is a link to a marketing post comparing us to GitHub. Hope that helps. Please don't mention us in a comment, or I have to do this. It hurts to live.

Re: Every software system used at Gitlab

#90

Post by nadiav1 »

kbumsik wrote: post #36

As a complete remote company, I wonder if GitLab's business affected much by COVID-19?

Our e-team recently sent out a company wide reminder that we are family and friends first and work second. As people start settling into “new normals”, they also encourage team members to take the time they need. My direct manager is reminding me to take the necessary time of to help school my kids during our 1:1's and continuously check if I need any further support.
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