> "Perhaps we should implement a mode that puts cosmetics on Emacs so it will appeal to those who judge by the surface of things." I'm sorry to react to first quote, but as I kept reading I kept coming back to it. My thoughts on that : how you present yourself is how you want (and are going) to be judged. In general I think Emacs has been user-hostile, as said here, just by its terminology. Nobody outside a minority…
I don't think emacs is "user-hostile" on purpose. You have to keep in mind, it's nearly 45 years old. This is almost unprecedented in computing. Today's users expect different things than users did in the 70s (who expected different things than users in the 80s, 90s, so on). Emacs has been relatively consistent through time, which has been a huge boon to emacs users. The tradeoff is against current user's intuitions…
We can acknowledge Emacs's longevity without straying into unsupportable hyperbole. Emacs is nowhere close to unprecedented in its age and not remotely close to the oldest piece of software still in existence.
GNU Emacs is from 1984. It is a reimplementation of the earlier 1972 Emacs. This matters, since if you're including reimplementations then obviously Unix itself, which is used by many of us every day, it older. And if you start counting from 1984...that's not especially old.