> At the end of the day, it’s all about power balances. The warehouse workers are weak and getting weaker... Whenever I speak to someone working in a "low-skilled" job, I'm always astonished and embarrassed by how different their work environment sounds to the kind of offices I work in. There seems to be a consistent theme of employees being treated with suspicion, condescension and outright hostility. This gets to t…
I briefly worked on a timekeeping system (the one that records work hours). When I started running it against real data, I hit some bugs. The system was reporting that people had worked a few hours rather than a full shift. I had no idea how this could happen. When I started digging into the data, it became obvious. People were punching in at 08:00 on Monday, and wouldn't punch out until something like 12:00 on Frida…
I've seen companies where this happens, and people have Friday afternoons off because they already did their hours that week. They have 0 loyalty to the company.
Relationships work in 2 directions. If the company treats you like lazy scum, you will treat the company as an oppressive thing you want to avoid.
If the company trusts you, you are less inclinded to breach that trust.
This also works for blue collar workers, just look up Ricardo Semler of Semco.