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NYT is notoriously the worst at customer service and account handling. I tried to get a previous invoice from them previously and after 1 week of calling customer support and being passed around, I still wasn't able to get it.
Many companies do this
Yes especially in New York. I once asked the Curb cab app to delete my account. They replied with an email that they did and I checked the app. My session was still valid and I could see my account details. All they changed my email address domain to @aol.com and 555’d my phone number.
NYT is notoriously the worst at customer service and account handling. I tried to get a previous invoice from them previously and after 1 week of calling customer support and being passed around, I still wasn't able to get it.
Still love the story of the Pinboard guy’s approach to invoices. If you ask for an invoice, he sends you a blank one and tells you to just fill it out however you want.
NYT is notoriously the worst at customer service and account handling. I tried to get a previous invoice from them previously and after 1 week of calling customer support and being passed around, I still wasn't able to get it.
1 month later, still no refund. Account is still scheduled to be auto-renewed, talk to CS and they're basically ignoring me at this point (I'm using text messaging support on a secondary number), so I issue a chargeback with my credit card...
1 month later, I get a refund, no email, no text message explaining the delay and now I have to deal with that or else they'll probably put my account in collections. /facepalm
But I’d you use the altered email and the same password, everything is still there.
Pretty sure this goes against GDPR but I was totally unsuccessful at getting my account deleted.
Earlier quoted context omitted.
Still love the story of the Pinboard guy’s approach to invoices. If you ask for an invoice, he sends you a blank one and tells you to just fill it out however you want.
In The Netherlands there are legal requirements for invoices.
I mean great if there are legal requirements for invoices, but who enforces them, how likely is enforcement, and what’s the end result for a US-based company with no physical presence in The Netherlands?
I’d bet (a small amount of) money they have no ability to delete accounts at all, and it goes all the way down to foreign key constraints introduced by a well-meaning but inexperienced developer that unnecessarily couple the accounts table to many other records.
I’d bet (a small amount of) money they have no ability to delete accounts at all, and it goes all the way down to foreign key constraints introduced by a well-meaning but inexperienced developer that unnecessarily couple the accounts table to many other records.
In that case it seems simpler to introduce an IsDeleted flag than to have a convention that 1000 goes on the end of the name.
How was it possible to discover it, though?
They were still logged in and refreshed the page; they found out by going to their user settings.
Earlier quoted context omitted.
Because the change was done manually. Their system probably doesn't implement a function to delete account, or it is not easily discoverable in the UI, or it is known to be bugged. So the employee who did that thought that renaming an account was a good idea to make it appear "missing". A big numeric suffix is an obvious idea to avoid collisions with the existing and future accounts. But when people are asked to choo…
https://en.m.wikipedia.org/wiki/Benford%27s_law Maybe this is what you're looking for?