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People probably think that Yammer purposefully makes it difficult when the reality is that 1) departing customers are a small fraction of users and 2) it's difficult to prioritize highly a feature to "close an account".
Earlier quoted context omitted.
> deleting things is HARD in systems designed to scale. That's an excuse, not a reason.
This combined with, THERE IS NO BUSINESS INCENTIVE TO DO SO... is pretty much a reason. Time is a zero sum game. If I can make features/fixes that brings me money, why would I spend time/money/effort to design system for effectively... well, NOT make money, at the cost of the former?
People probably think that Yammer purposefully makes it difficult when the reality is that 1) departing customers are a small fraction of users and 2) it's difficult to prioritize highly a feature to "close an account".
"If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@albogari.com"
Case in point of building features valuable to customers and the company before those that are not. Why is there no feature on this website to unsubscribe from marketing, just as there is to subscribe? Because it's work to build one, and it doesn't have immediate benefit to the company.
On a side note, as CEO of a 35 year old international holding company - I find it odd that Omar is claiming to be the "little guy" in this thread.
Just wanted to add this in: Scott Balentine (CSM), Mar-03 10:29 am (PST): Hey Omar, At Yammer, our relationship is with our users. All data, whether from a free or paid network, cannot be deleted by Yammer. This would violate our Terms of Service. You as an Admin of a paid account can delete any data on the network. Like you said before, the data is owned by you. Since this data was not deleted before I downgraded yo…
Someone at my company created a Yammer network two years ago and is no longer with the company. We cannot remove her (or anyone else who left) unless we become a paying company.
As soon as I saw that, I stopped using Yammer and will never use them again.
People probably think that Yammer purposefully makes it difficult when the reality is that 1) departing customers are a small fraction of users and 2) it's difficult to prioritize highly a feature to "close an account".
Should closing an account really even be considered to be a "feature". It should just be there - a basic building block of every application.
>Why oh why have you guys built and application that I can’t leave easily? I feel your pain, but isn't it obvious though? Increase the pain of leaving and you increase the likelihood of staying. Annoying, but effective.
>Why oh why have you guys built and application that I can’t leave easily? I feel your pain, but isn't it obvious though? Increase the pain of leaving and you increase the likelihood of staying. Annoying, but effective.
Until I read this and decide not to sign up in the first place.
Earlier quoted context omitted.
Should closing an account really even be considered to be a "feature". It should just be there - a basic building block of every application.
wait, basic building blocks of applications aren't features?
I just think that closing your account is something more fundamental that being what we traditional think of as a 'feature'.
Just wanted to add this in: Scott Balentine (CSM), Mar-03 10:29 am (PST): Hey Omar, At Yammer, our relationship is with our users. All data, whether from a free or paid network, cannot be deleted by Yammer. This would violate our Terms of Service. You as an Admin of a paid account can delete any data on the network. Like you said before, the data is owned by you. Since this data was not deleted before I downgraded yo…
This attitude is a strong negative, at that. Yammer networks take at least some control of a company's "membership" and image out of the company's hands. Someone at my company created a Yammer network two years ago and is no longer with the company. We cannot remove her (or anyone else who left) unless we become a paying company. As soon as I saw that, I stopped using Yammer and will never use them again.
It's like having a LinkedIn or Facebook page - you should be able to exercise some control over it, including removing it should you wish to.