Why does he go on and on about whether the game accurately represents modern life? It seems like this misses the point of games in general, and a game for pre-teens about talking animals specifically.
This strikes me as "blood from a stone".
Generally, games aren't taken as serious art with high brow messages. I don't think Animal Crossing is really trying to 'say' anything. (Albeit, the original one was made when the developer was feeling lonely when he moved to a new town). I think the author is the kind who wants to write lofty things about games.
I think that explains the frustration in the question "Do people find comfort in [this bullshit]?". If you make serious games with serious messages to be taken seriously by serious people, I think something relaxed like Animal Crossing somewhat undermines "games are a serious artform".