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Google drops charges on shopping service to counter Amazon's surging ad sales

reuters.com

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Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#31
post #3

This is a good move but several years too late. Google has already squandered it's lead in shopping when they replaced an excellent shopping search engine with a crippled advertising board that neither shows the cheapest prices nor a wide variety of products to buy. This has been compounded by introducing absolutely no substantitive improvements to the product over the past few years. Meanwhile, because nobody used t…

This behavior is explained by the fact that these departments within Google are looking at their “rivals” for inspiration, rather than the fundamental problems Google is rewarded for solving (Search, targeted advertising, IT infrastructure).

Nobody will remember it, but in eBay’s early days of success, Amazon spent a nontrivial amount of engineering effort into building an auction style marketplace. They actually built something that was better than eBay’s model by many accounts. Nobody cared and it was shut down, because Amazon is not where people go to sell things at auction. Just like google search is not where people go to do their shopping.

From the outside, it seems like Amazon doesn’t spend much time worrying about what Google and Facebook are doing. Not sure if that’s changed recently (Alexa, certain AWS products, Amazon original series).

In general, as companies balloon in size, it’s very hard to draw ROI out of the core product, and these companies tend to bloom into conglomerates (like amazon is, arguably). The biggest mistake you can make, IMO, is when you sacrifice the UX of your core product to benefit these “subsidiaries”, like google has done with shopping infecting search, as others have alluded to.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#32
post #3

This is a good move but several years too late. Google has already squandered it's lead in shopping when they replaced an excellent shopping search engine with a crippled advertising board that neither shows the cheapest prices nor a wide variety of products to buy. This has been compounded by introducing absolutely no substantitive improvements to the product over the past few years. Meanwhile, because nobody used t…

TIL google has a shopping service. Which is probably part of the problem. I had no idea google even had a shopping service. I don't think i've ever actually clicked the shopping tab before. I vaguely remember when I first noticed it existed, but even when i've been looking specifically to buy something online i've never even thought about using google shopping or even really considered its existence at all until seei…

If you use an ad blocker the shopping results are probably filtered out since they are clearly labeled as “sponsored”. If you don’t it’s really hard to miss the product carousel at the top of search results.

I bet your case is the former.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#33
post #3

This is a good move but several years too late. Google has already squandered it's lead in shopping when they replaced an excellent shopping search engine with a crippled advertising board that neither shows the cheapest prices nor a wide variety of products to buy. This has been compounded by introducing absolutely no substantitive improvements to the product over the past few years. Meanwhile, because nobody used t…

TIL google has a shopping service. Which is probably part of the problem. I had no idea google even had a shopping service. I don't think i've ever actually clicked the shopping tab before. I vaguely remember when I first noticed it existed, but even when i've been looking specifically to buy something online i've never even thought about using google shopping or even really considered its existence at all until seei…

I must be getting old as a millennial given that I remember the day when it was called “Froogle”.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#34
it's kind of crazy how much of a one-trick pony Google is. If it weren't for search, which admittedly is very successful I don't know what the company would be worth.

Amazon's reach, on the other hand, is pretty astonishing. Cloud, Logistics, e-commerce, and even the media business is huge these days.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#35
post #22

Earlier quoted context omitted.

I used to think that but G Suite hasn't notably improved in years and I don't think everyone bailing to Office 365 / Teams is doing so out of blind loyalty to Microsoft. Google needs to take the user experience seriously — things which aren't a Real Engineer's Favorite Problems™ are often just as important.

In my opinion, the Office 365 trend still stems from Microsoft's desktop monopoly and everyone being trained/taught on Microsoft Office. GSuite is doing just fine but I know of startups and "hip" medium-sized companies choosing it over Office 365 since so many people don't want to change from using MS Office; having to retrain your employees to use Docs, Sheets, and Drive might be too big of a cost.

My admittedly limited experience with Google's offerings for Docs, Sheets, etc was they were noticeably inferior and limited compared to Microsoft's.

In my opinion, its more likely that professionals who heavily use those tools are going to favor MS offerings over Google's compared to people who only need to occasionally created simple word documents or spreadsheets with a handful of columns.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#36

it's kind of crazy how much of a one-trick pony Google is. If it weren't for search, which admittedly is very successful I don't know what the company would be worth. Amazon's reach, on the other hand, is pretty astonishing. Cloud, Logistics, e-commerce, and even the media business is huge these days.

Google has multiple products apart from search with >1B users (Gdrive, android, photos, maps, youtube).

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#39

Earlier quoted context omitted.

Basically all of googles products produce significantly worse value for the consumer so that google can squeeze out extra profits. It’s only a matter of time before they start losing market share

I would argue that GSuite, Google Drive, and Gmail (the only things I currently pay Google for) all offer pretty excellent value, even at the free tier (for those which have one).

I’d pay for Gmail, as all my important personal emails went there. However, I didn’t realize that Gmail was deleting my old emails. If they were more clear that if I didn’t pay, they were going to select, then I’d pay. Now I’m just pissed at Google. If they offered me to pay money to make my deleted emails available, and then lock me into a trivial monthly fee ($10?), I’d jump on it.

Re: Google drops charges on shopping service to counter Amazon's surging ad sales

#40
post #32

Earlier quoted context omitted.

TIL google has a shopping service. Which is probably part of the problem. I had no idea google even had a shopping service. I don't think i've ever actually clicked the shopping tab before. I vaguely remember when I first noticed it existed, but even when i've been looking specifically to buy something online i've never even thought about using google shopping or even really considered its existence at all until seei…

If you use an ad blocker the shopping results are probably filtered out since they are clearly labeled as “sponsored”. If you don’t it’s really hard to miss the product carousel at the top of search results. I bet your case is the former.

No I just instinctively scroll past them. I've come to learn the top 1/3rd of a google results page is usually bullshit, so I ignore it.
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