Earlier quoted context omitted.
Hello, I'm a developer behind it. Can you tell us which OS you are on in both phone and desktop? And does both the devices are on same network?
Sorry for the delay. I'm on Android (phone) and Windows (desktop). At the moment of the test I was in the same network I think.
Can you pls try again making sure both are same network. We have made a conscious decision not to use a TURN server as we don't want any traffic to go via us.