Amazon Isn’t the Only Shop Online

Post by lkbm » Mon, Apr 06, 2020, 6:16 PM UTC

croshan wrote: post #120

jakearmitage wrote: post #72

Earlier quoted context omitted.

HomeDepot's ecommerce is a joke. Not only the shopping experience is poor, they treat logistics as if they were doing you a favor. And, on top of all that, you get damaged items. I made 7 purchases and all 7, in different periods of time, had to be returned or replaced. Same for Lowe's. There's a reason people shop on Amazon. Other than BestBuy, no other retailer "gets" ecommerce.

Sure, but they handle it well. I placed an order for a pair of 35lb dumbbells, and only one came, and the cardboard box around it was falling apart. I called customer support, probably for the first time in my life, to ask wtf happened. And they explained the logistics issue (the dumbbells were shipped separately for some reason), and ended up crediting me half the cost of the dumbbells, even though the first wasn't…

Post by Diederich » Mon, Apr 06, 2020, 6:17 PM UTC

jefftk wrote: post #129

Diederich wrote: post #41

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

Have you considered buying from stores that normally target commercial businesses? They generally have a lot more slack right now with restaurants not running. The minimum order size is kind of high, but if you buy non-perishables it might be good? https://www.webstaurantstore.com is what I've used.

Post by kevin_thibedeau » Mon, Apr 06, 2020, 6:18 PM UTC

ebg13 wrote: post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

Post by Diederich » Mon, Apr 06, 2020, 6:20 PM UTC

gwittel wrote: post #113

Diederich wrote: post #41

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

I am in MV. Unfortunately most online things are overwhelmed. They don't have enough shoppers. You can keep checking for a slot opening up, but its a challenge and hard to plan for. Are you specifically looking for fresh items, or are there particular things you need? Staples are usually available, and you can sometimes get them from smaller vendors online. At least those you can plan ahead for a future delivery. For…

Post by markkanof » Mon, Apr 06, 2020, 6:23 PM UTC

justforyou wrote: post #83

x0x0 wrote: post #46

Earlier quoted context omitted.

My favorite is how home depot lists stuff in stock on the search results page, but then when you click the individual item it's out of stock. It's a store. Why the fuck would a store ever show me an item -- at least by default -- that it isn't willing to sell me? Like who exactly wants that "feature"? It makes attempting to buy something from home depot's site an infuriating experience.

Even better, you can reserve items to pickup at Home Depot online which are not actually in stock. Website quantities are not tied to point of sale, and are instead manually enteted by staff when they have the opportunity/bandwidth. (Or at least that was the explanation given by Home Depot's customer support.)