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Amazon Isn’t the Only Shop Online

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Re: Amazon Isn’t the Only Shop Online

#111
post #46
post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

My favorite is how home depot lists stuff in stock on the search results page, but then when you click the individual item it's out of stock. It's a store. Why the fuck would a store ever show me an item -- at least by default -- that it isn't willing to sell me? Like who exactly wants that "feature"? It makes attempting to buy something from home depot's site an infuriating experience.

The first part sounds like a pretty terrible UI bug - it should be showing as out of stock everywhere :thinking: maybe the search results don't cross-check your selected store location but the detail page for an item does. (not excusing it just thinking where the issue could be)

A couple of reasons to show items they can't sell you right now in the search results...

1. The best reason I can think of is if you click into it and it isn't available then they could show "similar" items and cross-sell you on those - and maybe actually help you find a good alternative.

2. If you are searching for a specific item then the result should show you that item regardless of availability or you'd just keep looking for it and be confused about it never showing up in their results.

3. Maybe SEO? More listings - even out of stock listings -> more SEO juice

Re: Amazon Isn’t the Only Shop Online

#112

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

I'm happy to purchase groceries for you, I'm in the same area. Email is in the profile.

For other people who are also in a similar scenario: NextDoor and local FB groups are great for this.

Re: Amazon Isn’t the Only Shop Online

#113

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

I am in MV.

Unfortunately most online things are overwhelmed. They don't have enough shoppers. You can keep checking for a slot opening up, but its a challenge and hard to plan for. Are you specifically looking for fresh items, or are there particular things you need?

Staples are usually available, and you can sometimes get them from smaller vendors online. At least those you can plan ahead for a future delivery. For some staples I've had luck with Target and random online (usually specialty/gourmet) sellers.

For fresh items, its harder -- either get lucky with online or go =/. You can try the smaller chains as they are lower foot traffic or in some cases are better at rate limiting customers. I've had luck with Ava's downtown (they also have early hours for senior and/or immunocompromised). Nijiya is rate limiting, as is Trader Joes (expect 30+ min line though). Nob Hill has been OK, they also have special pre-packaged boxes for seniors and at risk customers. They are first come/first serve, and have mixes of staples/fresh foods. They say they're available via e-cart as well, but I haven't tried. I've had to book Nob Hill ~1 week ahead (and didn't get everything). Dittmer's is also rate limiting (but sounds like you're good on meats).

As a last resort -- the MV farmer's market opens an early for seniors and immunocompromised (so either 8 or 8:30, I can't remember and its not listed online). I've been ~9 and its busier than I'd like. They're trying to enforce line spacing and do limit number of people in booths. Some booths only sell pre-bagged items held behind the counter (e.g. apples from Rainbow).

As a last resort -- maybe a shared grocery need list with friends/neighbors? Someone can pick up an extra item or two when they're out. We've been doing that at times and following usual safety procedures afterward.

Take care!

Re: Amazon Isn’t the Only Shop Online

#114
post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

HomeDepot's ecommerce is a joke. Not only the shopping experience is poor, they treat logistics as if they were doing you a favor. And, on top of all that, you get damaged items. I made 7 purchases and all 7, in different periods of time, had to be returned or replaced. Same for Lowe's. There's a reason people shop on Amazon. Other than BestBuy, no other retailer "gets" ecommerce.

> Other than BestBuy, no other retailer "gets" ecommerce

Target.com is a pretty solid experience.

Walmart.com is also surprisingly good.

Although I'm sure people can provide horror stories for both retailers.

Re: Amazon Isn’t the Only Shop Online

#115

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

I am in MV. Unfortunately most online things are overwhelmed. They don't have enough shoppers. You can keep checking for a slot opening up, but its a challenge and hard to plan for. Are you specifically looking for fresh items, or are there particular things you need? Staples are usually available, and you can sometimes get them from smaller vendors online. At least those you can plan ahead for a future delivery. For…

Ace Hardware is doing curbside pickup. Cost Plus World Market is as well (they sell random pantry goods).

Re: Amazon Isn’t the Only Shop Online

#117

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

> Over the past few days, this has gotten less viable. We'd find ourselves driving 50 miles to pickup a $30 order.

You might consider making tiers of food. And maybe get a standup freezer if you have the space/budget:

Tier 1: fast perishable fruits/vegetables, e.g. bananas. You buy these in quantity at the store, but accept you’ll run out between trips Tier 2: root vegetables and other long lasting produce. You buy in quantity and store in a cool, dark place. Should last a while Tier 3: frozen meat, frozen nuts, frozen vegetables. Frozen sliced bread Tier 4: canned fish, canned fruit, canned vegetables. Canned meat/jerky

I’m Canadian. My grandma had a root cellar in the basement. Tier 1 was basically out of the question every winter for a portion of her life

You more or less arrange things as a tradeoff between tier 1, and trips to the store, which are both costly and increase exposure odds.

You also then keep checking all delivery options and look for alternate qaya to keep tier up. But tiers 2 and 3 are fairly decent.

There’s also bulk meal cooking + freezing after a store run. This is where the freezer comes in handy again.

If you have a backyard, also a good time to experiment with gardening.

It sounds like you’re already doing a good job of having emergency stockpiles. Am hopeful this might give you some more ideas for how to make the long term stockpile more palatable in between orders.

Re: Amazon Isn’t the Only Shop Online

#118
post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

HomeDepot's ecommerce is a joke. Not only the shopping experience is poor, they treat logistics as if they were doing you a favor. And, on top of all that, you get damaged items. I made 7 purchases and all 7, in different periods of time, had to be returned or replaced. Same for Lowe's. There's a reason people shop on Amazon. Other than BestBuy, no other retailer "gets" ecommerce.

[deleted]

Re: Amazon Isn’t the Only Shop Online

#119

Earlier quoted context omitted.

HomeDepot's ecommerce is a joke. Not only the shopping experience is poor, they treat logistics as if they were doing you a favor. And, on top of all that, you get damaged items. I made 7 purchases and all 7, in different periods of time, had to be returned or replaced. Same for Lowe's. There's a reason people shop on Amazon. Other than BestBuy, no other retailer "gets" ecommerce.

> Other than BestBuy, no other retailer "gets" ecommerce Target.com is a pretty solid experience. Walmart.com is also surprisingly good. Although I'm sure people can provide horror stories for both retailers.

Walmart still suffers the same problem Amazon has with 3rd party sellers. Quality can vary greatly depending on who you're buying from on their platform.

Target and Best Buy definitely nailed it.

Re: Amazon Isn’t the Only Shop Online

#120
post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

HomeDepot's ecommerce is a joke. Not only the shopping experience is poor, they treat logistics as if they were doing you a favor. And, on top of all that, you get damaged items. I made 7 purchases and all 7, in different periods of time, had to be returned or replaced. Same for Lowe's. There's a reason people shop on Amazon. Other than BestBuy, no other retailer "gets" ecommerce.

Sure, but they handle it well.

I placed an order for a pair of 35lb dumbbells, and only one came, and the cardboard box around it was falling apart.

I called customer support, probably for the first time in my life, to ask wtf happened. And they explained the logistics issue (the dumbbells were shipped separately for some reason), and ended up crediting me half the cost of the dumbbells, even though the first wasn't really damaged.

Also their dumbbells were better and cheaper than Amazon's, so there's that too.

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