Live data from Hacker News

Amazon Isn’t the Only Shop Online

wsj.com

61–70 of 495 posts

Re: Amazon Isn’t the Only Shop Online

#61
post #23

I tried ordering some things from Home Depot the other day, and they silently cancelled half of my order while still charging me the same amount for delivery from the store and while saying that some things can only be delivered from a warehouse and that some things can only be delivered from a specific store and that delivery from each store has a $45 minimum purchase before they'll even consider delivery despite th…

It seems the kind of charge I would dispute with my credit card company.

Re: Amazon Isn’t the Only Shop Online

#62

If Amazon has shipping delay in US, then it is unlikely other smaller shops can fare it better.

This isn't really accurate – independent retailers have quite the advantage right now because they aren't constrained by centralized fulfillment. The reason Amazon has shipping delays is because:

1) Amazon has observed a massive influx of orders and fulfilling centralized orders requires a large amount of workers in fulfillment centers – Amazon is hiring more than 100,000 workers for this reason[1] – and getting those orders in and out of those warehouses takes a good chunk of logistics planning and time. Independent retailers don't need to deal with this, particularly if they're shipping direct or use their own facilities.

2) They use their own delivery networks for a majority of deliveries in cities these days to bypass sending via the normal postage system. The platform, Amazon Flex[2], saves them money on postage but likely needs to ramp up scale–Flex usually actually means deliveries are faster, but as order volume scales up, it'll slow down deliveries.

Amazon is bottlenecked on both fronts: a massive influx of orders means needing to get those products into its warehouses, then actually having workers fulfill them, and it needs to manage the shipping side, due to its reliance on Amazon Flex in city areas. Independent retailers just aren't bottlenecked like this – they have their own set of inventory that isn't super broad, and they ship with normal delivery networks, which are generally delivering on time in North America right now.

[1] https://blog.aboutamazon.com/operations/amazon-opening-10000...

[2] https://flex.amazon.com/

Re: Amazon Isn’t the Only Shop Online

#63

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

I am not allowed to post because Dang is kind of a dick, but I can tell you that you should go out and shop with PPE at local Lunardi's markets. They are really doing a great job, have lots of inventory, and enforce social distancing.

Wear a mask and gloves, come in to your house, strip down and wash/throw everything away. Delivery is just not going to work.

Conversely, you could post on CL offering $100 cash (Venmo, square) to someone who can get groceries for you.

Hopefully a shadow-mod sees this and lets it appear.

Re: Amazon Isn’t the Only Shop Online

#64

Amazon has massive network of 3rd Party Sellers who ship items directly from their own warehouses, not relying on Amazon’s currently-hobbled fulfillment centers You can find these by selecting “other sellers” on the Amazon product page. This has been the way to get stuff quickly on Amazon for the last 3 weeks. Then on Friday, with no warning or explanation, Amazon extended all shipping times quoted out to April 20th,…

For what it's worth, the solution is just to order whatever you want anyways, and watch it ship to you 2-3 days later.

Re: Amazon Isn’t the Only Shop Online

#65
post #47

Right when this all was starting, I had finally chosen a bass guitar I wanted. I decided to try and support a non-Amazon business in GuitarCenter (the local music shops focus a lot more on school band instruments). So, I order online, and pick the "pick up at store" option, since it says they are in stock. I show up, and an hour later they figure out that they don't have it in stock, they only have the floor model (w…

Check out Sweetwater next time. They are significantly better. Their site actually shows you each guitar/bass they have in stock and they have an entire gallery Of photos for each. If you order one they’ll send a zip or the whole collection of photos.

If you call and talk to the sales rep for you (you’re assigned one) they can usually knock 5-15% off.

They also make sure each guitar/bass is setup to factory spec before sending it out.

Re: Amazon Isn’t the Only Shop Online

#66
post #18

Yeah I’ve ordered a few things now directly from the manufacturer. The problem is in a lot of cases I’ll see stuff that’s slightly cheaper on their site but then shipping is ridiculous. I ordered a mono price stand up desk recently. The price on Amazon was $10 more, but Monoprice wanted $45 for domestic shipping! So I waited three extra days and saved $35. It’s kind of a toss up now between speed and price depending…

I agree 100% with this. It's appalling how many other sites (esp. the direct manufacturer ones, like you mentioned) use dark patterns with their shipping/handling prices. It really does make you understand why everyone wants to use the big sites like Amazon, at least they are pretty straight fwd when it comes to the price, shipping, fees, etc. Nothing worse than getting down an e-commerce funnel only to find you wast…

Or.... small companies don't have economy of scale logistics operations?

Re: Amazon Isn’t the Only Shop Online

#68

Help requested. My wife, who is in her 50s, is immunocompromised, and she also has a history of fast escalating and difficult to treat respiratory problems. We are and have been (for the past 32 days) treating this bug very carefully. If she catches it, she has a very good chance of not surviving it. Our son and I are at less risk, but we can easily bring this bug home. We've been having more and more trouble getting…

Instacart releases slots throughout the night. 2am to 5am are great for getting one. There are many currently lesser known delivery systems - search for ones targeting minorities. For example Yamimeal (despite having meal in the name - they do groceries). Also, buy bigger orders if you can. I have been getting at least a couple hundred dollars at once, good for 7-10 days. I would get more at once, but I want to eat some vegetables.

Re: Amazon Isn’t the Only Shop Online

#69

The estimates on Amazon right now seem way longer than the reality. I'm getting all my packages in 2-3 days despite Amazon estimating a week or more.

I live in Boston. I seem to be getting most things in around 5 days, even though Amazon estimates 2 weeks. Almost everything was delivered before their estimates. But everything is still slower than usual (normally, I'd get things delivered in 1 to 3 days)

Re: Amazon Isn’t the Only Shop Online

#70
post #17

Amazon shipping hack - order what you want to order, wait 48 hours to see if it ships, and if it doesn't cancel and order elsewhere. This assumes you value ordering through Amazon (I do b/c prime shipping, easy return policy, and I have a large gift card balance) One thing I've noticed is that amazon may list a delivery date far out in the future, but it's possible you still get the product quickly, depending on what…

I really wish they could provide more clarity. I haven't tried ordering things that list as May, but browsing items, I randomly see individual items that for some reason have much closer dates. I even saw one with 1-day shipping. It makes no sense to me. I wish they could give a slightly better window prediction than "this may take a month"...

The 10% of items that show as available for 1-day or 2-day shipping are likely the ones in your nearest Amazon warehouse. There's 119 other warehouses products can be in that they would have to ship by UPS/FedEx/USPS instead of a local delivery by their own contracted drivers.
Post reply on HN