> Since Microsoft’s other businesses are either hardware or office software, with the exception of maybe XBox’s gaming, it generally lacks operational experience in running “always on” services and preparing for unanticipated traffic surges. Uh, as a former Microsoft equivalent of a SRE this is a utterly ridiculous statement. I was in the Windows division on a team handling all the incoming telemetry - we definitely…
Same thing during the early Office 365 days. These systems were rough.
Zoom and AWS seem to be handling scaling pretty well - I'm a bit confused though as to how much extra capacity it would make sense for AWS to be carrying or maybe they aren't being asked to scale the way microsoft is which is my guess.