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Bosses panic-buy spy software to keep tabs on remote workers

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Re: Bosses panic-buy spy software to keep tabs on remote workers

#181
post #141

Earlier quoted context omitted.

It is in the Netherlands, permanent surveillance of employees without a specific reason (read: related to a specific instance or incident) is not permitted.

Same in Switzerland. If there is a specific reason for surveillance the employee must also be informed of upcoming surveillance and the consequences if something were to be found.

Same in Germany, and it's not specific to IT equipment.

You also cannot monitor employees using cameras.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#182

Earlier quoted context omitted.

I've only been a professional for 8 years but I've never had this experience as a developer.

How can you be sure?

I've been driven to the store and told to pick out my own computer and accessories and nobody ever had it in their hands for any length of time other than the employee who carried it to me. This has happened in two of my seven or so jobs. As a counterpoint, however, at another position the boss was indeed spying on us, which wasn't surprising if you worked there for any appreciable time since he was a complete control freak.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#183
post #17

Earlier quoted context omitted.

It appears to be standard practice everywhere in corporate America.

It's standard practice if you agree to it in your employment contract.

It's pretty common just to include it as a disclaimer in GPO:

https://docs.microsoft.com/en-us/windows/security/threat-pro...

Like this:

https://i.stack.imgur.com/NUipb.png

Re: Bosses panic-buy spy software to keep tabs on remote workers

#184
Here's a crazy idea. Look at the worker's output. "Keeping tabs" on your workers doesn't tell you anything about the bottom line. The worker's output does.

Can't determine the worker's output? Then you have much bigger problems than remote workers taking a nap in the afternoon.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#185
I found this article pretty funny, but not in the way intended.

Here is a tip for managers (new and experienced out there): If you can't tell by their work product if your people are working or not, then you have a much bigger problem than what they are doing on their computer when you aren't looking.

My experience as a new manager was pretty chaotic. I knew it was my job to lead my team to get something done but between telling them to get something done, and it being done, how could I know that they were working on it? It drove me nuts for a while so I asked a friend who had been a manager for while what they did and the answer surprised me in its simplicity, it was "How much time do you give people to do something, and did they do it?"

The secret was having something that was unambiguously measurable as "done" and establishing that expectation at the beginning. These days I'll say to the team "When we are done, these things will be true ..." and list off the set of things we can say are true to indicate completion. I'll also note them in my notebook so that I can track them over time.

The whole team knows what the exit criteria are so everyone knows if we're done or not. Once you get to know your team better you can add incentive things, so that conversation would sound more like, "The minimum we have to do to insure this is done are x, y, and z. If we can also do p, q, or r it will have this additional positive effect."

It also means I can go to a team member at a 1:1 and say, "Ok, I'd like you to take x, what needs to be true for you to be able to say that x is true?" Which encourages them to break up the problem into smaller bits.

If you have weekly 1:1s with people then you can check in on the status of their smaller bits, toward making the larger bits true. You always know who is doing work and who is under performing or needs help.

For more service type teams (like IT or SRE) you measure things like "our backlog has not grown over the last 30 days" or "the median time to resolve tickets is less than 24 hrs" etc. The key is you can measure it, and the measurement is not subjective.

Managers who need "spyware" to figure out if there folks are working or not need to be replaced with managers who know how to manage.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#186
post #6

This happened to me years ago. I was put in an empty office at the opposite end from my boss, and because he couldn't walk up behind me to see me working, he secretly installed a program on my computer that took a screenshot every 30 seconds (or so?). I quickly noticed that my computer was hitching regularly (when the screenshot was taken - this was in the late 90s BTW), and so investigated my computer on a day when…

Where I live what he did is a fairly serious criminal offence.

On this previous company we used to get a network message on every login explaining to us that since this was company hardware there was no such thing as an expectation of privacy.

They would install all kinds of stuff to monitor our computers, and continuously require explanation on why we installed this or that tool. It wasn't fun.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#187
post #126

Earlier quoted context omitted.

Here's a FAQ for the situation in Germany: https://translate.google.com/translate?sl=auto&tl=en&u=https... Can my boss monitor my work computer? Permanent and comprehensive PC monitoring at the workplace based on a general suspicion is not permitted. The employer may only monitor the employee on the PC if there is sufficient concrete suspicion of improper use of the work computer. What applies to private use of the w…

>>If private use of the work computer is expressly permitted to the employee, PC monitoring at the workplace is fundamentally excluded. Cool. In most places that are not fancy IT companies where everyone is given a brand new MacBook Pro to use as a mixed work/personal machine, there is no such thing as "private use of the work computer". So given what you posted, there is no legal issue then.

So did you just skip half of what they posted?

> if there is sufficient concrete suspicion of improper use of the work computer

That is when there is no legal issue.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#188
As someone who has recently seen a lot of freelance work as a "Remote Coach" for companies who aren't used to remote teams, I have the following observation: If you have trouble managing remote teams, you're likely not great at managing teams in general.

The largest part of my calls were not about remote specific topics, but rather general management topics like result-oriented management vs time management and how trust and alignment is foundational for motivation.

Not surprising in hindsight, but due to selection bias from working remotely for many years now, I'm used to companies who don't require spyware to get results from their team, and was quite taken aback at first.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#189
post #6

This happened to me years ago. I was put in an empty office at the opposite end from my boss, and because he couldn't walk up behind me to see me working, he secretly installed a program on my computer that took a screenshot every 30 seconds (or so?). I quickly noticed that my computer was hitching regularly (when the screenshot was taken - this was in the late 90s BTW), and so investigated my computer on a day when…

> because he couldn't walk up behind me to see me working, he secretly installed a program on my computer that took a screenshot every 30 seconds > The irony was that I was probably the most productive person in that office (in my humble opinion). The easiest and the most efficient way to ruin my productivity is to look at my screen. I can't work (nor can I pee - a funny coincidence, that's called "paruresis") when s…

Off topic, but related to this...

I had, what I felt, was the best seat in the office at my previous job. We had an open office with short cubicles and standing desks, and the cubicles were arranged so that two people shared a small area with two desks/cabinets/etc.

For a while, it was wonderful. My "cube-mate" worked from home 4 days a week and only came in for meetings, and we had a window on one side and an empty desk on the other. It was about as great as an open office can be.

And then my manager moved into the cube nextdoor, and arranged his desk so that when he stood at his standing desk (which was most of the time), he was looking directly over the cube wall at me and my monitors. It made me very self-concsious and uncomfortable, and was (a small) part of the reason I left, TBH.

Re: Bosses panic-buy spy software to keep tabs on remote workers

#190
post #5

Two things: Productivity is going to plunge no matter what, with the possible exception of singles who don’t have roommates. There is no way that during an ad hoc and unorganized push to work remote (though necessary in this circumstance) can result in good productivity, monitoring or not. Under the best of circumstances it would take months for a mass of people to adjust and be productive. The apex for open office d…

I think less than 5% of comments on open-office design, that I have ever seen, were positive. Who are the people you are describing as being “sold”?

I said something about how bad open offices are recently IRL to my girlfriend and was a little surprised when she said she likes them, given how hated they are on HN. But I think the key factor is that her work typically involves coordinating and collaborating with a bunch of different people throughout the day, pretty much the opposite of what I do as a remote software dev.

I think that open offices are bad for most of the jobs people on HN have, but are probably fine for certain others.

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