Joyent: 54+ hours of downtime • Hacker News Board

Re: Joyent: 54+ hours of downtime

#81

Post by btipling » Mon, Feb 28, 2011, 4:18 AM UTC

jasonhoffman wrote: post #20

gaoshan wrote: post #14

Earlier quoted context omitted.

I was hoping to not see a comment like this. I, too, bought the lifetime account back when I was active with Textpattern CMS and joined in as part of a drive they had to raise funds (managed by Dean Allen, the originator of Textdrive and then at Joyent, who has seemingly disappeared into the ether since then). At the time I knew it was a bit of a risk but I had my fingers crossed that their word would be good. So far…

Hi. This is Jason Hoffman, Dean's co-founder of Textdrive and current founder at Joyent. If you're worried about your sites on the old Pendrell, then go over to support and take the upgrade that's been offered and migrate off.

I think maybe you should resort to an approach other than one can be basically summed up as "upgrade and/or shut up." I love node.js and by extension Joyent so please don't take this the wrong way.

Also I think I have learned from this thread that 'lifetime' service packages suck because after the company closes that deal they have absolutely no incentive whatsoever to do anything more for you as you've basically just agreed to become a burden for them forever.

Re: Joyent: 54+ hours of downtime

#82

Post by bmelton » Mon, Feb 28, 2011, 4:19 AM UTC

jasonhoffman wrote: post #36

enduser wrote: post #29

Earlier quoted context omitted.

Offering a transition from FreeBSD to Solaris that requires the effort of the customer is not free. Asking a customer who knows FreeBSD to take on administration of a Solaris virtual server for your convenience is not reasonable. You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on…

To even call this "Joyent" is misleading. The packing system is the same, it's BSD userland. The paths are the same. Everything is the same. The kernel shouldn't matter. And if you had told support that you wanted us to just migrate you because nothing was out of the ordinary, what would they have done? They would have migrated you .... And this has been quite a good deal for you. The logic of moving from something t…

Jason - I don't know you, but you're making a big mistake by constantly referring to his service as 'free'. It isn't free, it's paid for. From a customer perspective, you should consider his account as 'paid in full'.

I completely understand that he's 'getting a great deal', and that he isn't currently paying you anything, and that he may well have lasted as a customer longer than you expected, but your company offered lifetime service for a fixed cost, and he bought it. As I understand it, this was to bootstrap your later efforts.

To constantly demean his position is as insulting to him as it is to your integrity. While you may feel like you're in the right here, I can guarantee that you've lost at least one potential customer, because I will not be using Joyent. I'm guessing that running potential customers away isn't your intent here so please, don't do yourself any further harm.

Re: Joyent: 54+ hours of downtime

#83

Post by patrickgzill » Mon, Feb 28, 2011, 4:20 AM UTC

jasonhoffman wrote: post #36

enduser wrote: post #29

Earlier quoted context omitted.

Offering a transition from FreeBSD to Solaris that requires the effort of the customer is not free. Asking a customer who knows FreeBSD to take on administration of a Solaris virtual server for your convenience is not reasonable. You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on…

To even call this "Joyent" is misleading. The packing system is the same, it's BSD userland. The paths are the same. Everything is the same. The kernel shouldn't matter. And if you had told support that you wanted us to just migrate you because nothing was out of the ordinary, what would they have done? They would have migrated you .... And this has been quite a good deal for you. The logic of moving from something t…

>To even call this "Joyent" is misleading.

Wait, what? Who owns and operates the servers?

Re: Joyent: 54+ hours of downtime

#84

Post by Klinky » Mon, Feb 28, 2011, 4:31 AM UTC

jasonhoffman wrote: post #20

gaoshan wrote: post #14

Earlier quoted context omitted.

I was hoping to not see a comment like this. I, too, bought the lifetime account back when I was active with Textpattern CMS and joined in as part of a drive they had to raise funds (managed by Dean Allen, the originator of Textdrive and then at Joyent, who has seemingly disappeared into the ether since then). At the time I knew it was a bit of a risk but I had my fingers crossed that their word would be good. So far…

Hi. This is Jason Hoffman, Dean's co-founder of Textdrive and current founder at Joyent. If you're worried about your sites on the old Pendrell, then go over to support and take the upgrade that's been offered and migrate off.

Wow, a comment like this makes me glad I am with Linode. Way to not value all of your customers.

Re: Joyent: 54+ hours of downtime

#85

Post by Klinky » Mon, Feb 28, 2011, 4:44 AM UTC

nphase wrote: post #74

I'm sure I'll get down-modded for saying this, but on WHT people will tell you that you get what you pay for, which is in stark contrast with what most people here are saying (lack of gratitude for being a charter customer, etc). Sure, you paid $200. But if you've been a customer since 2007 then you've basically paid the same price as any cheap shared hosting provider. Contrast this experience with Layered Technologi…

The better option would be for Jason Hoffman to say that he stands by his offer & will ensure that those who took advantage of the TextDrive deal will continue to see the same level of service or better that they received back when they bought it. Advertise your new services fine, but don't try to upsell people anytime there is downtime & don't go around telling everyone that these people are whiners getting their service for "free".

Re: Joyent: 54+ hours of downtime

#86

Post by jacques_chester » Mon, Feb 28, 2011, 4:49 AM UTC

jefe78 wrote: post #12

iskander wrote: post #6

Earlier quoted context omitted.

I had a lifetime account with TextDrive. I don't know if it was official policy at Joyent to neglect the old customers, but I certainly felt like I was being pressured to repurchase services I had already paid for. After several outages, data loss and extremely slow responses from tech support I switched to linode. No problems since.

+1 for Linode. I've literally never had a problem. I'm a huge fan and I'm picky as hell.

I had a server go down twice due to outages at their Fremont data centre, but otherwise I've been very pleased.

Re: Joyent: 54+ hours of downtime

#87

Post by tastybites » Mon, Feb 28, 2011, 4:49 AM UTC

jasonhoffman wrote: post #35

tastybites wrote: post #23

Earlier quoted context omitted.

The way to make the pain stop No, the way to make the pain stop (and when I say pain, I mean hours and hours of downtime) is to work with a real managed hosting vendor that cares about your servers and your business, and to move your mission critical software off of commodity shared servers where it will get lost in a sea of customers, none of whom have an account executive, a sales representative, or assigned engine…

This has absolutely nothing to do with "Joyent Cloud". Nothing. The IaaS product has had 99.999-100% uptime this year. This is a 6 year old sharing hosting product that's currently free.

Not sure that really matters. They offer a service, it was down, there was a shitty response. This is an indictment of the response to the downtime, not the fact that downtime occurred. Downtime occurs in every computer system.

Re: Joyent: 54+ hours of downtime

#88

Post by desigooner » Mon, Feb 28, 2011, 4:50 AM UTC

Is there any time that Mr. Hoffman's going to call it quits on this thread and actually take it offline in an attempt to resolve the OP's issues?!

Frankly, the tone of most of his comments have been borderline denigrating and it's doing nothing but adding nuisance value to the thread.

Re: Joyent: 54+ hours of downtime

#89

Post by [deleted] » Mon, Feb 28, 2011, 5:06 AM UTC

jasonhoffman wrote: post #22

chuckmcknight wrote: post #15

Earlier quoted context omitted.

Hmm, Joyent migrated my TextDrive lifetime account to their newer stuff at no charge. Did you ask Tech Support if there was a migration path for you?

This is correct. We've been offering upgrades to newer stuff. You just need to contact support.

[deleted]

Re: Joyent: 54+ hours of downtime

#90

Post by jaaron » Mon, Feb 28, 2011, 5:40 AM UTC

Klinky wrote: post #85

nphase wrote: post #74

I'm sure I'll get down-modded for saying this, but on WHT people will tell you that you get what you pay for, which is in stark contrast with what most people here are saying (lack of gratitude for being a charter customer, etc). Sure, you paid $200. But if you've been a customer since 2007 then you've basically paid the same price as any cheap shared hosting provider. Contrast this experience with Layered Technologi…

The better option would be for Jason Hoffman to say that he stands by his offer & will ensure that those who took advantage of the TextDrive deal will continue to see the same level of service or better that they received back when they bought it. Advertise your new services fine, but don't try to upsell people anytime there is downtime & don't go around telling everyone that these people are whiners getting their se…

Okay, I get that migrating costs time and that's definitely not free, but saying that Jason upselling is false. It's been repeated by a number of commenters here and it's starting to bother me.

I'm a lifetime Joyent (TextDrive) member. When Joyent started offering newer shared hosting accounts, they allowed me and all other lifetime members the opportunity to migrate. No new fees, no hassle. Just a nice, shiny new space. To me, it's a testament of their support that they didn't try and keep all the lifetime members stuck on the old FreeBSD system.

I also find it unrealistic to expect lifetime customers to never have to migrate from one server to another. Do you really expect the server to run for 20 years without ever having to do anything yourself? Seriously, take some responsibility for your site and move to the latest supported service.