Joyent: 54+ hours of downtime • Hacker News Board

Re: Joyent: 54+ hours of downtime

#51

Post by soulclap » Mon, Feb 28, 2011, 1:41 AM UTC

Haven't read all the comments but this really seems like a 'special case' being an exception and does definitely not apply to the experience and quality you'll usually get on Joyent.

I have been with them for a couple of years and the only reason why I left was because the project I used to host there was put on hiatus and I don't need that kind of 'enterprise' hosting for my other stuff.

I agree there shouldn't be downtimes on any of their machines but just going by the headline, you'd think Joyent is unreliable when indeed their own server plans are rock-solid.

You make it sound like they are Dreamhost. That said, hope your problems will get solved soon.

Re: Joyent: 54+ hours of downtime

#52

Post by enduser » Mon, Feb 28, 2011, 1:44 AM UTC

jedsmith wrote: post #50

jasonhoffman wrote: post #18

I get the frustration. I really do and I apologize for any bump like this. I'm the founder of those old textdrive "share hosting" servers (they really have nothing to do with Joyent's current product line). These servers are ~6 years old and they're largely populated by "lifetime" customers who have tricked out various bits of their accounts enough that an automated migration has been basically impossible. We've been…

Is the personal account information for the submitting individual really necessary for your point? Did the submitter give you permission to tell us about his ticket history and account actions? Although relatively harmless, it seems like planting the seed to a disregard for privacy.

He didn't ask. My past interaction with them is irrelevant, because I only commented on their tickets enough to determine that it would take hours of my time and recurring hours of administration to take them up on their "free" offer. I decided to stay with the service I had paid for in advance.

Re: Joyent: 54+ hours of downtime

#53

Post by oziumjinx » Mon, Feb 28, 2011, 1:45 AM UTC

T minus 10 minutes before this hits TechCrunch

Re: Joyent: 54+ hours of downtime

#54

Post by enduser » Mon, Feb 28, 2011, 1:47 AM UTC

soulclap wrote: post #51

Haven't read all the comments but this really seems like a 'special case' being an exception and does definitely not apply to the experience and quality you'll usually get on Joyent. I have been with them for a couple of years and the only reason why I left was because the project I used to host there was put on hiatus and I don't need that kind of 'enterprise' hosting for my other stuff. I agree there shouldn't be d…

I will edit my original post as soon as they solve the problem. No response yet, other than excuses and denigration from Jason Hoffman (Joyent founder) in this thread.

Edit: I can no longer edit the original post, but I will post a comment.

Re: Joyent: 54+ hours of downtime

#55

Post by kenmck » Mon, Feb 28, 2011, 1:50 AM UTC

kenmck wrote: post #48

I have a lifetime account as well. Joyent's tech support has always been excellent. I take this as a wakeup call to get my stuff off of the old severs beyond that I can see little fault with Joyent.

btw. Elapsed time between opening the support request and an answer from someone at Joyent - 9 minutes... Elapsed time from opening support request to receiving account details for an account on a new machine about 26 minutes. That includes the time it took me to get back to them about some details of the account.

Re: Joyent: 54+ hours of downtime

#56

Post by enduser » Mon, Feb 28, 2011, 1:56 AM UTC

llimllib wrote: post #47

jasonhoffman wrote: post #35

Earlier quoted context omitted.

This has absolutely nothing to do with "Joyent Cloud". Nothing. The IaaS product has had 99.999-100% uptime this year. This is a 6 year old sharing hosting product that's currently free.

it's currently free? I pay $15 a month for it.

Only "free" for those of us who paid for a lifetime of service in advance when his company was starting. His gratitude is apparently nil.

Re: Joyent: 54+ hours of downtime

#57

Post by thibaut_barrere » Mon, Feb 28, 2011, 1:58 AM UTC

iskander wrote: post #6

kylecordes wrote: post #5

I generally like Joyent, and use them. So I offer this tip with a tinge of sadness: It looks like these message are from a problem with their Howe server. That is one of their old servers, which came over from the Textdrive merger years ago. I used to have some sites hosted on that same server, and was likewise not very happy with things. It appears to me that Joyent as a company doesn't care very much about that leg…

I had a lifetime account with TextDrive. I don't know if it was official policy at Joyent to neglect the old customers, but I certainly felt like I was being pressured to repurchase services I had already paid for. After several outages, data loss and extremely slow responses from tech support I switched to linode. No problems since.

I bought a lifetime account as well, then migrated when offered: support and uptime has been the best ever for me.

Re: Joyent: 54+ hours of downtime

#58

Post by swombat » Mon, Feb 28, 2011, 1:59 AM UTC

itsnotvalid wrote: post #10

http://www.joyentcloud.com/about/policies/cloud-service-leve... For clause 2: 2. Service Level Goal: Joyent’s goal is to achieve 100% Availability for all customers. Remedy: Subject to Sections 3 and 4 below, if the Availability of customer’s Grid Container is less than 100%, Joyent will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected se…

Sounds like the OP is getting the service for free anyway...

Re: Joyent: 54+ hours of downtime

#59

Post by officemonkey » Mon, Feb 28, 2011, 1:59 AM UTC

jasonhoffman wrote: post #43

sayrer wrote: post #40

Earlier quoted context omitted.

oh dude, I have one of those lifetime accounts. Last summer, I looked into how to migrate, but I got lost in outdated pages. Can you drop some links in this thread? Maybe you can shut down jervis.textdrive.com if I migrate my account :)

Yes, you can contact support at help.joyent.com and they'll move your old textdrive account from jervis.

I've got a lifetime account on davie.textdrive.com and I've been waiting for my "golden ticket" for a couple years now. I never got any decent communication from joyent and everything still works, so I was disinclined to make trouble for myself. I'd be happy to migrate if it's not a lot of work.

Re: Joyent: 54+ hours of downtime

#60

Post by swombat » Mon, Feb 28, 2011, 2:00 AM UTC

jasonhoffman wrote: post #39

enduser wrote: post #29

Earlier quoted context omitted.

Offering a transition from FreeBSD to Solaris that requires the effort of the customer is not free. Asking a customer who knows FreeBSD to take on administration of a Solaris virtual server for your convenience is not reasonable. You are offering an unacceptable level of service to customers who have supported and recommended you from your early days. You were paid in advance for a lifetime of service. I took you on…

For example, read the comments below from quintinsykes and chuckmcknight.

Seems like the lesson for you here is: never give free hosting, people feel terribly entitled once they have it and their negative feedback may cause trouble in your actual products.