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Netflix to cut streaming quality in Europe for 30 days

bbc.co.uk

381–390 of 763 posts

Re: Netflix to cut streaming quality in Europe for 30 days

#381

I've been having major internet issues lately (Seattle area), have had 4 techs come try to figure it out. Yesterday's tech finally correctly diagnosed the problem as happening before the connection reaches our home but was unsure of the cause. He called his supervisor to investigate, and they found that the capacity for our neighborhood's node was nearly at 100%, while ideally it should always be under 80%. Fortunate…

I’ve worked at a major ISP, for a decade, and spotting something like this should be so easy to spot. There are tools on monitoring of load all the time, and areas are routibely getting split etc. to improve bandwith, so I think your ISP are basicly amateurs..

> I’ve worked at a major ISP, for a decade, and spotting something like this should be so easy to spot

MRTG graph, ISP circa 1995. Colorized.

See a flat line? that's congestion. Now figure out where it is coming from. Sorry, we have been doing this for thirty years so I'm kind of cranky. It is not a rocket science.

Re: Netflix to cut streaming quality in Europe for 30 days

#382
post #372
post #143

Earlier quoted context omitted.

That's what they say now. Give them a few weeks and they'll start squealing. Every ISP oversubscribes for consumer segments. In the UK I guess not enough people are quarantined.

> In the UK I guess not enough people are quarantined. A bit of that, and also probably a bit that their network needs and expectations, even when self-isolating, are lower than in the suburbs of tech-intensive Seattle.

Isn't this article about all of Europe though?

Re: Netflix to cut streaming quality in Europe for 30 days

#384
post #143

Earlier quoted context omitted.

That's what they say now. Give them a few weeks and they'll start squealing. Every ISP oversubscribes for consumer segments. In the UK I guess not enough people are quarantined.

Some ISPs like Andrew & Arnolds don't oversubscribe, but they dont have unlimited plans either

It's not true to say that A&A don't oversubscribe. Instead the situation is that they're happy to buy more capacity to fulfil their offer, within reason.

If A&A subscribers could in theory move 10Tbps (if they all simultaneously did some sort of download from a hypothetical unlimited source) but in reality they never do and it peaks at something like 100Gbps, A&A are fulfilling their promise by ensuring they've got 100Gbps to do that.

Typically you'll never notice the difference, except on your bill, because if they had 100x more bandwidth upstream they'd pay a lot of money for that, even though it was unused and they'd have to pass that to you in the medium term.

However, the reality is a little closer to oversubscribing. Suppose A&A are paying for 10Gbps on a particular port somewhere, and at their busiest time of the week it typically runs at 9.8Gbps. Unfortunately the company selling it only wants to offer 100Gbps as the next step up, for five times the money. Another 10Gbps port isn't an option as there are no 10Gbps ports free. So A&A decides to sit on the problem, nobody is suffering at 9.8Gbps.

Next week it hits 10Gbps and seems likely it'd have gone to 11Gbps if that was possible. Oops. The firm they're buying that capacity from still has 100Gbps available, but they agree at last that they could add more 10Gbps ports, and will do so for the same price as the existing port. Unfortunately it means buying a new Cisco router, which Cisc says is on back order, it'll arrive in July.

Are A&A going to throw five times the money at the problem for this burst of maybe 30-40 minutes per week? Or are they going to tell you sorry but it'll be July and until then bandwidth at that peak across that particular link isn't what it ought to be? They're going to do the latter. Because at the end of the day it's a business. RevK is a good guy, but he's not looking to bankrupt the company to make some point.

Re: Netflix to cut streaming quality in Europe for 30 days

#385
post #269

Earlier quoted context omitted.

Except residential upload speeds are usually only 1/10th of the corresponding download speed.

If you’re downloading ten segments from ten different uploaders it can all balance out I think. Bittorrent can be damn quick. Haven’t used it in a while but it was certainly fast on well seeded items.

Bittorrent would eat all of the available bandwidth if the content is popular enough that there are always new leachers available.

With enough bandwidth Bittorrent would be less efficient than a single stream TCP between the source and destination because of the protocol overhead.

Re: Netflix to cut streaming quality in Europe for 30 days

#386
post #294

I've been having major internet issues lately (Seattle area), have had 4 techs come try to figure it out. Yesterday's tech finally correctly diagnosed the problem as happening before the connection reaches our home but was unsure of the cause. He called his supervisor to investigate, and they found that the capacity for our neighborhood's node was nearly at 100%, while ideally it should always be under 80%. Fortunate…

The tech was full of shit. This happens literally all the time. You probably won’t get a “node split” unless more people loudly complain. It’s cheaper for them to roll a tech and hope you get fed up than it is to actually fix the problem.

I don't see what motivation a tech would have for lying about this.

Re: Netflix to cut streaming quality in Europe for 30 days

#387

I've been having major internet issues lately (Seattle area), have had 4 techs come try to figure it out. Yesterday's tech finally correctly diagnosed the problem as happening before the connection reaches our home but was unsure of the cause. He called his supervisor to investigate, and they found that the capacity for our neighborhood's node was nearly at 100%, while ideally it should always be under 80%. Fortunate…

A free alternative to PingPlotter: https://www.thinkbroadband.com/broadband/monitoring/quality

My connection: https://www.thinkbroadband.com/broadband/monitoring/quality/...

In case anyone is shopping for broadband in the UK, I only have great things to say about Zen pictured above. It's so good I just called to upgrade my 80 Mb to a 300 Mb just for fun, meanwhile my quarantined Italian friends are suffering awful internet now that everybody's at home streaming Netflix.

I used to have Virgin fibre and my average ping was 80ms with a ton of jitter. The plot above is my internet while downloading at about 2MB/s average over the past 24 hours, and surprisingly stays the same even at peak download.

Re: Netflix to cut streaming quality in Europe for 30 days

#388

A few months ago there was blog post posted here from a guy making movie reviews. In the blog post he described how he managed to get 4k Netflix screenshots on his Chromecast. The effort he made was enormous and involved reverse engineering the Netflix data protocol (I probably worded this wrong). When doing that he found out that Netflix streaming in 4k isn't actually 4k. Again not exactly sure how this worked but t…

On a related note, if you watch Netflix in Chrome or Firefox then you're only getting a resolution of 720p. Google Chrome Up to 720p on Windows, Mac, and Linux Up to 1080p on Chrome OS Internet Explorer up to 1080p Microsoft Edge up to 4K* Mozilla Firefox up to 720p Opera up to 720p Safari up to 1080p on Mac OS X 10.10.3 or later *Streaming in 4K requires an HDCP 2.2 compliant connection to a 4K capable display, Inte…

This is a joke. They charge me for "Full HD" and don't deliver it? I just downgraded to the cheaper plan with lower definition. If that's what I'm getting, anyway...

I mean how is this even legal?

Re: Netflix to cut streaming quality in Europe for 30 days

#389

Earlier quoted context omitted.

Except residential upload speeds are usually only 1/10th of the corresponding download speed.

Maybe 10 years ago? I don't know anyone with a connection that badly asymmetrical.

I have the most expensive plan available in my area, and my speeds are 24mb/0.768mb

Re: Netflix to cut streaming quality in Europe for 30 days

#390
post #356

Earlier quoted context omitted.

Dunno how it is in the States, but here in UK rolling out the tech is basically the first thing they do after the unavoidable "have you tried turning it on and off again" phone call. They just don't trust the customer to have any clue and maybe don't want to waste time doing troubleshooting at their end when it's "probably" a downstream issue.

Network Operations should be raising known problem issues to front line call centre staff. Network congestion issues shouldn't be handed off to field techs to check local loop (last mile) and CPE (Customer Premises Equipment.

I'm pretty sure it's standard practice at these companies to never let front line call center staff acknowledge known problems. Sometimes, the automated phone menu will give you a recorded generic message that they are currently experiencing a service issue, but that's intended to convince you to hang up and patiently wait for them to sort their shit out. I've never had a front-line rep be at all useful in diagnosing a real problem.
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