Earlier quoted context omitted.
The tech was full of shit. This happens literally all the time. You probably won’t get a “node split” unless more people loudly complain. It’s cheaper for them to roll a tech and hope you get fed up than it is to actually fix the problem.
My ISP has been playing the same game with me for months. I finally cancelled the contract when it was about to renew, and I got a very interesting winback call from sales: Not only did the rep freely share the utilization numbers with me (80% during the day and 90% at night), he also mentioned that things would not get better until end of the year when they would do a node split. As consolation, they offered me 10x…
In fiber connections is actually not that expensive to split a fiber after a CTO, you can actually sort of daisy chain it, but you want to keep everything as standard as possible.