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Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

miaminewtimes.com

81–90 of 112 posts

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#81
I have a Caribbean cruise scheduled for mid April. Royal Caribbean is offering free rescheduling up to 48hrs before boarding.

Haven’t taken up on it yet but likely will. Cancelling the test of the trip is going to be tough, financially, so I’m looking on how this progresses.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#82

Meta point: do we have to accept deception as a necessary part of sales? It seems strange that we accept deception and manipulation as necessary ingredients in the market, and that its on the buyer when they "get duped". But couldn't we have a standard where literally anything anyone says to a customer must be true, or was not false to the knowledge of the person saying it? Scammy warranties, timeshares, and other "g…

I am of the opinion that the very concept of commissioned sales is cancerous, because of the obvious perverse incentives it sets up. Whenever I am forced to buy form commissioned salespeople (car, furniture/mattress, insurance, interacting with an 'advisor' at my bank), I can never take that salesperson's advice at face value. I always wonder if I'm the mark in some institutionalized or just regular straight-up con. I will (and sometimes do) pay extra to avoid the feeling of needing a shower after such 'interactions'.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#83
post #52

Earlier quoted context omitted.

Borderline? How isn’t it criminal?

Disclaimer: I am not a lawyer and I am not your lawyer. Salespeople lying, within certain limits, does not seem to be treated as fraud by most governments, caveat emptor and all. If they tell you the alcohol on the cruise will be free and you sign a contract saying so, and then it actually isn’t and you have to pay more, that’s one thing. If they tell you it’s going to be sunny and warm when you’re taking a cruise to…

Saying “demand is high in Caribbean” is fine since the definition of demand is subjective. Saying coronavirus doesn’t affect warm weather places is criminal.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#84
post #50

This is of course all horrible, but I seriously wonder who at this point thinks: "Let's book a trip on a cruise ship right now!"

“Meet the Insane People Still Planning Cruise Ship Vacations”: https://www.thedailybeast.com/meet-the-insane-people-still-p...

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#85

Meta point: do we have to accept deception as a necessary part of sales? It seems strange that we accept deception and manipulation as necessary ingredients in the market, and that its on the buyer when they "get duped". But couldn't we have a standard where literally anything anyone says to a customer must be true, or was not false to the knowledge of the person saying it? Scammy warranties, timeshares, and other "g…

> But couldn't we have a standard where literally anything anyone says to a customer must be true, or was not false to the knowledge of the person saying it? This would be hard to prove beyond existing rules, and what would you do about opinionated statements?

Further, this is one of those standards that cuts both ways but people only see it when they're the ones suing.

I want to prevent consumer pain due to bad sales practices, but I also appreciate that the burden of proof required means that it would be harder for someone to sue me into bankruptcy for speaking my mind at some point.

"Anything anyone says to a customer must be true" is difficult. "Anything the consumer signs must be true" is a much better, and easier to enforce method in my opinion. There's a long way to go on plain language there (and people can and have already tested enforceability) but it's a much clearer standard. (Not a lawyer, just a citizen)

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#86
post #78

Earlier quoted context omitted.

Advertising fraud is already illegal. The situations where case law dictates what is illegal are varied and nuanced. As a side note, there are many categories of claims that fall in neither "provably true" nor "provably untrue", and enforcing upon these claims is tricky. You can google for "advertising fraud precedent" "advertising fraud case law" and "advertising fraud case studies" for more information.

Right... That’s why you have an “unlimited” data plan that is “guaranteed” or it’s “free”... There is no such thing as truth in advertising. There is only a Make Lawyers Rich lawsuit..

Often there is fine print explaining the terms. You have to read it, though.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#87
post #9

Earlier quoted context omitted.

Just disable javascript - solves my readability problems with 9/10 websites.

It just breaks 9/10 non-news websites that don't have readability problems.

If those sites don't work without JavaScript I'd say they do in fact have readability problems.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#88

Meta point: do we have to accept deception as a necessary part of sales? It seems strange that we accept deception and manipulation as necessary ingredients in the market, and that its on the buyer when they "get duped". But couldn't we have a standard where literally anything anyone says to a customer must be true, or was not false to the knowledge of the person saying it? Scammy warranties, timeshares, and other "g…

Advertising fraud is already illegal. The situations where case law dictates what is illegal are varied and nuanced. As a side note, there are many categories of claims that fall in neither "provably true" nor "provably untrue", and enforcing upon these claims is tricky. You can google for "advertising fraud precedent" "advertising fraud case law" and "advertising fraud case studies" for more information.

> Advertising fraud is already illegal.

Yeah, OK. But here's what happens if a company gets publicly caught. "At ConCo we take ethics seriously. The statements by the employees in question are not in line with ConCo's policies and practices. Those employees will be burned alive, then put on a personal improvement plan, and then their heads will be displayed on pikes at their respective places of employment."

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#89
post #78

Earlier quoted context omitted.

Right... That’s why you have an “unlimited” data plan that is “guaranteed” or it’s “free”... There is no such thing as truth in advertising. There is only a Make Lawyers Rich lawsuit..

Often there is fine print explaining the terms. You have to read it, though.

No. These are words and phrases that hold literal meanings. They are used by advertisers to deceive people. There are/is no fine print in broadcast or digital ads. Except in Pharma... which is only allowed to advertise in the US and NZ. No where else on earth allows pharmaceutical advertising on TV.

Re: Leaked Emails: Norwegian Pressures Sales Team to Lie About Coronavirus

#90
post #11

Earlier quoted context omitted.

Or just use uBlock Origin and continue to enjoy functional websites: https://imgur.com/a/SgBJGjk

uBlock Origin is awesome, but those workarounds are temporary. The web has an usability problem that is worsening every year.

uBO is temporary in the way Debian is temporary - i.e., in the short term, not at all. 80% of the top websites are going to be ad-free and working 80% of the time, for some value of 80%. It's true that some fraction will not work, but is any consumer software 100% reliable?
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