Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Poll: What do you use to track your bugs?

news.ycombinator.com

Post reply on HN
Print view View original

61–70 of 76 posts

Re: Poll: What do you use to track your bugs?

#63

Post by weaksauce »

toast76 wrote: post #59
nyellin wrote: post #51

For those of you who don't know, the OP founded http://bugherd.com/ toast76, can you explain what makes BugHerd unique?

Awesome leading question, thanks! BugHerd is a tracker for web developers and designers run within the website you're working on. Part feedback tool, part bug tracker, part QA tool. It's a bug tracker that engineers, designers, clients and stakeholders can all use. Each group has a different interface meaning no one is ever in over their head. A lot of the stuff you normally have to enter manually is logged/tracked a…

I like the visual selector similar to firebug or chrome developer tools to select a div or element in the page. Though, my question is, what information are you saving per bug when you are selecting a "feature" of the webpage? It would seem that on any website that is not static that you would need to save the whole page images included for each bug so that you can show the bug at the time of inception or at least a snapshot of the page transformed into an image.

Re: Poll: What do you use to track your bugs?

#65

Post by john61 »

alexfarran wrote: post #46
john61 wrote: post #28

Emacs http://orgmode.org/ in combination with http://mercurial.selenic.com/

Me too. Org mode works very well as a personal bug/task tracker but I don't know how I'd use it for collaborative work.

yes, maybe mercurial is a way to share org files, but I'd go for a centralized database tracker for team tracking. But for personal tracking, I just love org. Fast and flexible.

Re: Poll: What do you use to track your bugs?

#66

Post by Terretta »

sigil wrote: post #26

What? No RT?

This struck me as odd as well. In our RT, we have ~ 200,000 "ad hoc" issues tracked to date by a team distributed across three continents and for thousands of customers, with no complaints.

Request Tracker by Best Practical is an amazingly flexible product, straightforward, yet easily tweaked into whatever workflow most any organization could need.

That said, we use TRAC for software project management and project-based issue tracking.

Re: Poll: What do you use to track your bugs?

#67

Post by toast76 »

weaksauce wrote: post #63
toast76 wrote: post #59

Earlier quoted context omitted.

Awesome leading question, thanks! BugHerd is a tracker for web developers and designers run within the website you're working on. Part feedback tool, part bug tracker, part QA tool. It's a bug tracker that engineers, designers, clients and stakeholders can all use. Each group has a different interface meaning no one is ever in over their head. A lot of the stuff you normally have to enter manually is logged/tracked a…

I like the visual selector similar to firebug or chrome developer tools to select a div or element in the page. Though, my question is, what information are you saving per bug when you are selecting a "feature" of the webpage? It would seem that on any website that is not static that you would need to save the whole page images included for each bug so that you can show the bug at the time of inception or at least a…

The problem with taking a snapshot is that it quickly becomes out of date, and as you mention can be different with different content. We use some fuzzy selection methods to select the underlying DOM node that is causing you a problem.

When a user goes to look at that bug, they're taken to the actual page and location where the problem occurred. This means that even as the page changes our bug tagging still points to the right place.

We also keep tabs on all sorts of user/browser information to ensure a bug can be replicated. We have some more tricks up our sleeve for replicating page state and user data (not yet released).

Re: Poll: What do you use to track your bugs?

#69

Post by damoncali »

a5seo wrote: post #12

TrackJumper - simplest tracker I've found http://trackjumper.com/

Thanks for the mention. I'm about to release a new UI based on initial customer feedback (no new features, though - just more intuitive/prettier). Should be deployed in a week or two.
Post reply on HN