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Launch HN: Trustle (YC W20) – On-demand child development experts for parents

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Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#91

Post by conception »

nickswan wrote: post #39
mattrp wrote: post #25

As a privacy-conscious parent with five children, all of whom are gifted in numerous ways, we do often speak with a psychologist about how to keep them challenged, how to steer negative behavior into good behavior, etc. I couldn’t imagine not having such a guide at our side in addition to all the books and content we consume as inspiration in our quest to nurture our family. However, I would also caution you - and pa…

What books would you recommend? Parent to 3 young kids and haven’t read any books on parenting or raising kids yet. As much worries about making a bad choice as well as a good one (in book choice that is!) that would lead to teaching the wrong stuff and habits

Simplicity Parenting is an easy and amazing read. The Audiobook is pretty good as well. :)

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#92

Post by eba7keb »

mattrp wrote: post #68
tomsayer wrote: post #57

Earlier quoted context omitted.

:) We're new so these questions are great as they help us learn! Healthgrades is for finding a clinical service; we are not a health service. We often use the term coach (which isn't a perfect term but the best we have right now.) We hope it is an ongoing relationship and not just used when somethings 'going wrong.' Another way we sometimes talk about it is that it's like a really good friend who happens to have an i…

It seems like you’re being thoughtful about your approach. Another question that comes to mind - how will you curate your providers? I think that’s been a challenge for similar models in other areas - they end up with a ton of providers ... too many initially to serve the customers they have...

I should also say, we have been really cautious not to bring on too many providers. We have people who are interested, but we are on boarding professionals in response to demand (rather than a ton of people up front). We do stay ahead with interviews and keep a list of interested providers who know we will reach out when we need to!

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#93

Post by eba7keb »

nickswan wrote: post #39
mattrp wrote: post #25

As a privacy-conscious parent with five children, all of whom are gifted in numerous ways, we do often speak with a psychologist about how to keep them challenged, how to steer negative behavior into good behavior, etc. I couldn’t imagine not having such a guide at our side in addition to all the books and content we consume as inspiration in our quest to nurture our family. However, I would also caution you - and pa…

What books would you recommend? Parent to 3 young kids and haven’t read any books on parenting or raising kids yet. As much worries about making a bad choice as well as a good one (in book choice that is!) that would lead to teaching the wrong stuff and habits

I think broadly, the challenge with parenting books is that they sometimes put forth a particular philosophy or approach (some are more neutral and inclusive than others). So, I think it really depends what you are looking for, what your parenting style is, and the ages of your kids.

And if you are looking for advice, context is really important.

To directly answer though - my favorite parenting book is The Gardner and The Carpenter by Alison Gopnik

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#94

Post by eba7keb »

switchstance wrote: post #41

Any plans to include children with disabilities? This seems like the perfect service for parents of children with Autism. My wife is a special education teacher, and she is like an Autism whisperer. She is amazing. It's incredible to see her understand and communicate with nonverbal children. What often appears to be a temper tantrum to most, can actually be a communication effort. It is a lot of fun to watch her wor…

Some of our best coaches are BCBAs with expertise in ASD. They have such a wonderful understanding of children and behavior, and this can extend to all children. :) As Tom mentioned, we take great care not to replace the very important in person therapy children receive directly.

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#95

Post by eba7keb »

meristem wrote: post #87

Question for the founders: what are your experts’ certifications? How are you managing state-by-state laws regarding counseling, be that MFTs or PsyDs?

Our experts have a range of certifications - we have PhD's, mater's level educators with degrees in child development, PsyDs, BCBAs, LMFTs (to name a few). While the state by state laws are changing all the time, the restrictions are around the service provided. Our experts have the background information on child development, and the experience working with families, but we are not providing counseling, therapy or diagnoses on our site. We provide coaching and support for challenges. Professionals are trained to know when to refer out and when they are crossing the line into this territory.

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#96

Post by eba7keb »

cjamesd wrote: post #56
eba7keb wrote: post #23

Earlier quoted context omitted.

Yes! We absolutely agree! Did you pursue the idea at all or have any thoughts about doing so? I would love for you to check us out and let us know what you think!

I didn't pursue the idea in any meaningful way. My idea was basically expert advice codified into a flow/tree, available on demand through a mobile app. E.g., my kid is behaving badly, so I can go to the app, it asks me the questions my expert would ask me, I easily relay information back to it and receive helpful suggestions (how to control my own temper, how to interpret kids behavior, etc). Bite-sized stuff that y…

Interesting ideas - thanks for sharing and for checking us out!

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#97

Post by [deleted] »

jamiequint wrote: post #90
TeMPOraL wrote: post #85

Earlier quoted context omitted.

> and what parenting challenges you face at the broadest level > The data in those initial three questions flows into Segment and from there into our analytics tools This is the worrying part. The fact that you're a parent and the particular broad challenges you face are already somewhat sensitive and useful for advertisers. It's fine if this info stays with you internally. It's not fine if your service providers sta…

>Aim higher. I have a doctor in my family, and you wouldn't believe some of the privacy horror stories I hear happen in hospitals. Maybe you should just not use the service if you're so against them marketing and tracking user behavior in an extremely standard way. Maybe you should not, in an extremely self-important and arrogant manner, expect everyone else to conform to your view of how the world should be and tell…

[deleted]

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#98

Post by eba7keb »

jbob2000 wrote: post #51
eba7keb wrote: post #22

Earlier quoted context omitted.

Thanks for your comment! It seems some companies have a spam filter on our site that blocks our sign-up and payment sections. Perhaps try on your phone (off a work network). There should be a sign-up flow right away (try this, which might get you all the way to coach match, if it stops, then it's the filter): https://www.trustle.com/challenges/general-support We support a range of families on Trustle: While lots of p…

Thanks for the thoughtful reply. I am working at my office and your assumption that the sign up flow is blocked is probably true. You may want to fix that though, because my company has 75,000+ employees, who would probably sign up or investigate this service while at work.

I think we fixed it! Looks like we had a specific block that we had lifted. Thanks so much for letting us know.

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#99

Post by eba7keb »

DanBC wrote: post #88

What's your safeguarding policy? When do you refer families to child protection social services? Do you know the process for doing that in all the places you operate in?

Yes - all of our providers are mandated reporters. We also have manuals and trainings on this process and procedure (but as licensed professionals, they are very familiar with this process, as it is a required part of being a licensed provider).

Re: Launch HN: Trustle (YC W20) – On-demand child development experts for parents

#100

Post by eba7keb »

talolard wrote: post #81

This is great! We have a toddler and it’s great to know something like this exists. As a suggestion, I’d rather buy a 5 or 10 pack rather than a monthly subscription. We don’t need this every month but expect to use it more than once

Thanks for the suggestion! We do have a single call option, and you can purchase those on an as needed basis without a subscription (but the "pack" idea is really interesting!).
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