Earlier quoted context omitted.
> this doesn't seem like a strong argument because this is just basic market competition. Even though a law firm being more efficient would lose hourly billing they would quickly grow more clients by providing a cheaper service. The lawfirm itself has no particular incentive to operate inefficiently. As a factual matter, you are quite wrong. Law firms rarely get reprimanded for over-billing, and in fact, the opposite…
Can they not be more efficient and still bill the same hours? What is stopping them from improving their internal efficiency but still pocketing the same amount of money?
If you can and want to bill more to a client, you simply review the matter covering more depth or let the work be done by more senior lawyers who have a better hourly rate.
Big-law collects all the client is ready to spend on legal services. The more you spend, the better service you’ll get. If you suspect foulplay in billables, review the job narratives and raise a complaint.