31–40 of 242 posts
Earlier quoted context omitted.
"Oh, and by the way, responding to these kinds of issues with “if you wanted your voice to be heard, you should have turned on analytics” is inexcusable." Authentic question: how would a business know this otherwise in an actionable and effective way?
Just ask people!
One of the corollaries to this is that if you are basing your decisions on analytics, you are probably under-representing people who block them, who often tend to be a non-representative subset of your users. I have seen multiple projects do things like stop supporting features that their analytics “showed nobody was using” but failed to realize that a significant portion of their (often technical and very vocal) use…
War story: we turned off the “print” button on MSN because it was unused. Users in Japan complained - they were printing articles to read on the train. Turned it back on in that geo
Earlier quoted context omitted.
Subverting the desires of people who would like privacy is not a good look.
If you don’t want to give your information to a site, don’t use that site? That’s a very different proposition from not wanting to give your information to a third party.
One of the corollaries to this is that if you are basing your decisions on analytics, you are probably under-representing people who block them, who often tend to be a non-representative subset of your users. I have seen multiple projects do things like stop supporting features that their analytics “showed nobody was using” but failed to realize that a significant portion of their (often technical and very vocal) use…
When I turned off my Windows 10 Telemetry, I expressed a clear choice that I'd rather not give my data, and it's fine for my voice to not be heard. I just really don't care about Windows 10 that much. On the other hand, I turned on all the telemetry for OctoPi, Steam, and a bunch of other softwares I care about. I want my voice to be heard for those cases. Just curious, what's so inexcusable about that?
Are you suggesting companies spend 10x on manual user research? Are you willing to pay more for a product because of increased costs to understand what users actually want?
What's interesting to me about the number of people who block Google analytics, is the number of people working with those analytics in product management, marketing or SEO, that are apparently unaware of anyone being able to block Google Analytics.
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If you don’t want to give your information to a site, don’t use that site? That’s a very different proposition from not wanting to give your information to a third party.
It’s not always clear that a site is logging things server-side.
Not everyone does smart things with the data.
Earlier quoted context omitted.
Subverting the desires of people who would like privacy is not a good look.
If you don’t want to give your information to a site, don’t use that site? That’s a very different proposition from not wanting to give your information to a third party.
Why are we talking about a blog post from 2017?
Earlier quoted context omitted.
"Oh, and by the way, responding to these kinds of issues with “if you wanted your voice to be heard, you should have turned on analytics” is inexcusable." Authentic question: how would a business know this otherwise in an actionable and effective way?
Just ask people!
I don't use Google analytics but I have seen time and again vocal users who seem ignorant of their own usage of an application...and very much not representative of the majority.
Earlier quoted context omitted.
War story: we turned off the “print” button on MSN because it was unused. Users in Japan complained - they were printing articles to read on the train. Turned it back on in that geo
Why not turn it back on for everyone? If you have to maintain the feature anyway, might as well offer it.