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Cloudflare silently deleted my DNS records

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Re: Cloudflare silently deleted my DNS records

#3

Post by ocdtrekkie »

There's a number of Cloudflare folks who are HN regulars, so hopefully you'll get some answers. Hopefully it's something they can reverse.

But as a general reminder to everyone (I think this is an unfortunately common problem from a number of companies): If this is how your company handles account issues, you're probably wrong. Whether it's automated or manual, a user should be able to access all of their own information even when you decide to no longer provide them service. And you should test and retest the ability for people who you now deny service to transfer out.

Re: Cloudflare silently deleted my DNS records

#5

Post by fernandotakai »

as much as i like cloudflare (and i like them a lot), it's kind of absurd that this kind of thing can happen. a lot of red flags that, if true, would mean that their infrastructure require a lot more care (127.0.0.1 as the source of an audit event? no email when DNS records are deleted? no 1-to-1 message due to this happening?).

Re: Cloudflare silently deleted my DNS records

#8

Post by iudqnolq »

dvno42 wrote: post #4

Funny that this is coming up. I just transferred over from Namecheap to Cloudflare a few days ago and had a similar issue. One of my A records (out of about 20) were missing after the transfer.

I noticed that if you don't unfocus the input field by focusing somewhere else on the page it may not save. That may be what happened to you.

Re: Cloudflare silently deleted my DNS records

#9

Post by ocdtrekkie »

fernandotakai wrote: post #5

as much as i like cloudflare (and i like them a lot), it's kind of absurd that this kind of thing can happen. a lot of red flags that, if true, would mean that their infrastructure require a lot more care (127.0.0.1 as the source of an audit event? no email when DNS records are deleted? no 1-to-1 message due to this happening?).

At the very least, this sort of lack of good process is definitely what happens when Google decides to cut you off (and another person just commented a similar experience with Amazon), but I suspect it's likely the case for a much larger number of companies and services than people realize. It's fundamental internet architecture, and often little more thought goes into account termination than what you'd do to ban someone from your mid-2000s phpBB forum.

So much business focus goes into the onboarding experience, and since you assume all of the people your service terminates are "probably bad people anyways", not a lot of thought goes into offboarding, or ideally, appeals.

Re: Cloudflare silently deleted my DNS records

#10

Post by throwawaydns101 »

DNS has become frighteningly unreliable. Here are previous stories that show how it is possible to lose access to your domain for no fault of yours:

(1) https://news.ycombinator.com/item?id=21700139 - Sinkholed

(2) https://news.ycombinator.com/item?id=19322966 - I lost my domain and everything that goes with it

No different than this story where the author's DNS records were deleted because of so called "anomaly".

Here are so many more stories: https://news.ycombinator.com/item?id=21710939

DNS was a good idea but now there are organizations that have the power to arbitrarily take control and even remove your domain names and records. We really need to come up with a peer-to-peer solution and take back control of the naming system from these authorities.

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