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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#61
post #4

Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.

But when you use Amazon you agree to binding arbitration...

Why not take the buyer to small claims? Or at least, have a lawyer draft them a nice letter.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#62

This is such a basic issue that I don't understand why USPS or some other shipper w/ bricks-n-mortar haven't stepped up to offer some sort of package shipping certification. If I was the seller it could work as simply as me bringing the item to a shipper who would take their own photos and weigh the items being packaged up as well as some check that the item is as being described to the recipient. In turn the shipper…

Isn't this a form of escrow service? Those are sometimes used when buying very expensive items via auction/real world.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#63
post #3

I can't imagine buying or selling most high-value items on Amazon: the buying side has already been covered in various places ( https://seliger.com/2017/01/09/tools-continued-careful-buy-a... ). I've sold cameras and lenses on Craigslist, which can have its own challenges, but never one as expensive as an A7R IV.

I spend tens of thousands of dollars on Amazon every year, buying everything from electronics to groceries to paper towels, and have never had any issues that were not resolved to my satisfaction.

Yes, you're the buyer. As the discussion above mentions, Amazon is biased in favor of the buyer, possibly for good reason

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#64

I had the same exact experience the last time I sold on ebay, in 2017. I sold an $800 item. One day before the claim window closed, the buyer filed a claim saying it had never arrived and claiming they emailed me several times and I never responded. I submitted proof of delivery from UPS and pointed out the simple fact that I had received no messages from the buyer through ebay messaging. Ebay gave them a full refund…

I have a similar story. I sold a brand new iPhone to someone on eBay who claimed it was reported as stolen and was not able to be used. Paypal refunded the buyer, and allowed them to keep the phone. Paypal account went negative, their internal collections started calling every day right away even though it was in dispute.

Even after providing proof that the IMEI was not reported as stolen, and them waiting weeks for the buyer to provide any proof (they didn't), they still sided with the buyer. I called for weeks, and finally after about two months, somehow the person on the phone was able to just issue a refund. I've not sold anything on Ebay since.

On top of that, when I had an issue with buying something through paypal, they used that ^ instance as a negative against me while on the phone. "Well I see you sold a stolen iPhone in the past..." was not something I was expecting to hear.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#65
post #15

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things…

> I sold a mint-in-box Sony a7R 4

[deleted]

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#66
post #62

This is such a basic issue that I don't understand why USPS or some other shipper w/ bricks-n-mortar haven't stepped up to offer some sort of package shipping certification. If I was the seller it could work as simply as me bringing the item to a shipper who would take their own photos and weigh the items being packaged up as well as some check that the item is as being described to the recipient. In turn the shipper…

Isn't this a form of escrow service? Those are sometimes used when buying very expensive items via auction/real world.

Sounds closer to a notory service combined with shipping and insurance to me.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#67
post #55

Earlier quoted context omitted.

But when you use Amazon you agree to binding arbitration...

You are not suing Amazon but rather the person who defrauded you. You have no agreement with him/her.

... you're going to travel to another state for this purpose?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#68

This is such a basic issue that I don't understand why USPS or some other shipper w/ bricks-n-mortar haven't stepped up to offer some sort of package shipping certification. If I was the seller it could work as simply as me bringing the item to a shipper who would take their own photos and weigh the items being packaged up as well as some check that the item is as being described to the recipient. In turn the shipper…

At a Purolator (Canadian retailer) mailing centre near me, they have this system that weighs the box but also measures the dimensions. The whole rig is ceiling mounted (while the scale is on a counter). I suspect like this could also incorporate a camera that takes a photo of the inside contents.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#69
post #4

Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.

Thief's last name is just an initial.

I say "thief" because that's how it looks to me. But how can I or Amazon be confident given the evidence I've only just read about?

What would help is posting up front a list of evidence that would convince Amazon in case of a dispute. If Amazon does not provide this then perhaps a third party could figure it out and post it.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#70
post #62

This is such a basic issue that I don't understand why USPS or some other shipper w/ bricks-n-mortar haven't stepped up to offer some sort of package shipping certification. If I was the seller it could work as simply as me bringing the item to a shipper who would take their own photos and weigh the items being packaged up as well as some check that the item is as being described to the recipient. In turn the shipper…

Isn't this a form of escrow service? Those are sometimes used when buying very expensive items via auction/real world.

That’s exactly what this is.
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