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Ask HN: Bad user experience angers and depresses me – what can I do about it?

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Ask HN: Bad user experience angers and depresses me – what can I do about it?

#1
When I encounter what I strongly believe to be indefensibly poor design, I get feelings of anger and depression; anger that such stupid decisions could be made and that I must deal with them, and depression that I am largely powerless to change the situation. In particular, poor design that is part of public service (subways, signs, etc) really makes me feel as though I am getting exploited, and for some reason I almost actually feel they are personal attacks on me.

I currently try to justify why poor design decisions are made and to give the "system" the benefit of doubt. Perhaps there are cost constraints, time constraints, or perhaps the intended use case is not the one I am in -- but a lot of the time I arrive at this conclusion: "this design is simply indefensible -- had the creator, or anybody involved actually tried the design, just once, surely they would notice the problems and fix this". Furthermore, the fixes are sometimes very obvious. So, I think to myself, is the whole world just lazy? Stupid? Apathetic? Why would somebody make this thing the way it is, and think it is acceptable?

I had listed examples, ranging from NYC subway gripes, double doors where one door is locked and the handles are ambiguous, cell phone gripes, google maps, windows, etc, but there is no space for it in this post. So, for the sake of helping me, please just assume that my assessments of certain designs are accurate, and that they are undeniably awful, and had the designer(s) attempted to use their design once they would have realize this -- and that it's not just me.

Lastly, and more to the point, I feel awful that such banalities can have such a profound effect on me. I realize that I may come off as whiny or arrogant or whatever -- I accept that. But it really, truly, pisses me off when I encounter bad user experience, and I honestly don't want it to. What can I do about this?

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#2
This is relatable!

What can I do about this?

1) search for alternatives (e.g another app, not always applicable) 2) report the issue. Contribute if open source. 3) maximize your chillness: learn stoicism, meditation, ASMR, music, social interactions, problem solving etc in order to better cope with your cynicism intake. 4) change humans/society, e.g by improving education or any other hard task (can be in intersection with effective altruism goals) 5) suffer.

This is mostly a disjonction of cases of what you can do about this :}

Edit: wow this is meta! As you can see, my numbers do not have newlines. While writing it I did inserted newlines but somehow because I'm on mobile, hackernews got it wrong. This is a beautiful example of common mediocrity that cause eternal avoidable "suffering" or at least needless suboptimalities in our daily lives.

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#4
If this bothers you enough, you may want to seek out a therapist. I don't want to and can't diagnose you over the internet, but certain phrases you use suggest to me there are some elements that they may be able to help you with.

On the self-help front, you may want to pursue mindfulness studies, with an eye towards the sort that helps you interrogate your own mind about why you feel the way you do. You may be surprised where that leads. Studying stoicism or other philosophies around acceptance may also help.

However, let me both open and close with the suggestion that professional help may be worthwhile. I do not mean that in a bad way, but a helpful way. I am all about self-help and independence and learning things and doing my own thing, but there's a limit to how far that can reach and sometimes you need direct external help.

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#5
Shouldn't you adjust your expectations as the evidence comes in? If you think something should have been done differently, next time don't expect so much?

By updating your priors as evidence comes in, your disappointment is reduced.

I see incompetence everywhere, but I don't feel angry and depressed.

One thing that I've found essential is to have a reservoir of people who are dependably competent. A few guys who can actually code, some who understand the topics I'm interested in, and some who know some fields I'm not so good at.

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#6
post #4

If this bothers you enough, you may want to seek out a therapist. I don't want to and can't diagnose you over the internet, but certain phrases you use suggest to me there are some elements that they may be able to help you with. On the self-help front, you may want to pursue mindfulness studies, with an eye towards the sort that helps you interrogate your own mind about why you feel the way you do. You may be surpri…

this is correct normal people don't get angry over little things like this

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#7
Ive sent a few emails to Website Support or Newspaper Editors when I see something that is bad and I can offer a constructive solution. In a brief message, stating the subject what's wrong and a short suggestion for improvement. (maybe with an example image or PDF. Rarely get feedback, sometimes I see the issue addressed. Either way, I can at least be satisfied knowing that I did something to improve the situation.

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#8
post #4

If this bothers you enough, you may want to seek out a therapist. I don't want to and can't diagnose you over the internet, but certain phrases you use suggest to me there are some elements that they may be able to help you with. On the self-help front, you may want to pursue mindfulness studies, with an eye towards the sort that helps you interrogate your own mind about why you feel the way you do. You may be surpri…

I second a therapist. I have had a relatable experience to OP which started off as small gripes with poor design to personal attacks. This became a major factor of full blown mania and I ended up in hospital for months; wouldn't recommend it.

Specifically if you see it as a personal attack, consider looking up "signs of reference". It is a similar concept where you are delusional and believe that written signs are specifically designed and aimed at you.

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#9
Not sure it will help but as reading this, I recalled that Tao Te Ching quote:

“What is a good man but a bad man’s teacher? What is a bad man but a good man’s job?”

more here: https://cpb-us-w2.wpmucdn.com/u.osu.edu/dist/5/25851/files/2...

Re: Ask HN: Bad user experience angers and depresses me – what can I do about it?

#10
post #4

If this bothers you enough, you may want to seek out a therapist. I don't want to and can't diagnose you over the internet, but certain phrases you use suggest to me there are some elements that they may be able to help you with. On the self-help front, you may want to pursue mindfulness studies, with an eye towards the sort that helps you interrogate your own mind about why you feel the way you do. You may be surpri…

this is correct normal people don't get angry over little things like this

Anger is one thing; it can even be productive, for example by leading OP to advocate and work for better subway accessibility. It's the taking it personally, and the (OP's word) depression that indicate a problem.
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