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Apple store workers should be paid for time waiting to be searched, court rules

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#121
post #94

Earlier quoted context omitted.

EAS tags are notoriously simple to bypass for insiders.

Apple could easily mark serial numbers of store devices and make sure they can't work anywhere outside the range of store wifi.

They would simply disable the tags before leaving, like they do for items that customers have purchased.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#122
Employees are the ones most likely to steal - they know the system and they know how to sneak things out.

Back in the good days I worked at a electronics store. The sh*t you saw getting snuck out in the trash or from the “defective product” cages was special

Re: Apple store workers should be paid for time waiting to be searched, court rules

#123

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

I know Marco Arment has talked about some kind of Apple representative who you can order through when you’re the kind of customer who is spending bank there. Maybe something to look into, I didn’t get the impression that it was the same thing as Apple business but this was years ago I heard, maybe things change. I feel like if you ask Apple may have some experience with dealing with security around the walking with a massive purchase thing.

Now I’m kinda wondering if you could build a nice “rich people buying shit logistics” lifestyle biz though.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#124
post #103

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

A maxed out computer is a perishable good - it's not going to be maxed out for long - and when it isn't the price falls rapidly. Did you get compensated for one month's depreciation?

The fact that there seems to have been no compensation is evidence to me that this was an intentional scam by the employee and they're doing what they can not to call attention to it. In my experience Apple is extremely generous with compensating for errors like this. For example, when I sent my MBP 2016 in for a keyboard repair, they decided to take that opportunity to upgrade the SSD from 256GB to 1TB. This is just one example of many. I used to do technical support for Apple in the beginning of my tech career and they gave us a huge budget to throw money at people.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#125
post #48
post #21

Earlier quoted context omitted.

>How does anyone think it's acceptable to [funcitonally] detain people From the business perspective, provided they can get a way with it, it is just another business decision, namely reducing cost and increasing profit. I would do the same.

When did you lose your soul?

All the buyers who choose to buy at cheaper prices from sellers who cut corners such as matz1 is saying enable the behavior. Sweatshops are common knowledge, yet everyone has no problem continuing to purchase garments from them at cheaper prices, not to mention the electronics, chemicals, and who knows what else we get from other places with even more lax oversight.

In some businesses, I bet you can’t even survive if you don’t abuse employees since customers will simply buy from someone who will.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#126

This kind of shit is why companies export labor to other countries. American workers are so expensive for so many reasons unrelated to the actual labor, and it's all because worker rights have moved from the realm of "what needs to be" to "what should be". Of course it would be ideal if your employer paid you for the time it took to search you after work, but this is a luxury. Sure Apple has the money to hire that ne…

Your perspective is quite distorted. It's Apple's prerogative if they want to subject their employees to searches but if they are going to force their employees to do so the employees should be compensated for their time that they would otherwise have for their own lives; cost of doing business. You're right though, worker's rights do make labor more expensive by definition but that is not necessarily a bad thing .e.g consider how making slavery illegal was very expensive for businesses at the time.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#127

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

They can get away with this because they're essentially a cash machine. As long as people keep buying their products and putting up with bad experiences, this will continue. Why spend money on improving customer experience when you have record sales?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#128
post #32
post #26

Earlier quoted context omitted.

Really? (this is more of a genuine huh than a rhetorical huh) I guess I have relatively low expectations as a customer, but my most recent experience was picking up a laptop fixed up by AppleCare and I had to wait about 5 minutes for people ahead of me, but an employee found a place for me to sit and wait, and directed the relevant laptop-service employee to me when he was available. It seemed like a reasonable in-st…

It depends greatly on your apple retail store location, many of them are fairly tight run little ships, but some (say my local fashion island location) seemingly are huge groups of people milling about - I waited 30+ minutes so that an equivalent of a retail store clerk would let me buy a computer I had no questions about.

They are all tight little ships until they get overrun with people. Just like everywhere.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#129

This kind of shit is why companies export labor to other countries. American workers are so expensive for so many reasons unrelated to the actual labor, and it's all because worker rights have moved from the realm of "what needs to be" to "what should be". Of course it would be ideal if your employer paid you for the time it took to search you after work, but this is a luxury. Sure Apple has the money to hire that ne…

Your perspective is quite distorted. It's Apple's prerogative if they want to subject their employees to searches but if they are going to force their employees to do so the employees should be compensated for their time that they would otherwise have for their own lives; cost of doing business. You're right though, worker's rights do make labor more expensive by definition but that is not necessarily a bad thing .e.…

Are you actually comparing the elimination of slavery to paying employees to stand around for 20 minutes? Fuck you.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#130
post #114

Earlier quoted context omitted.

Ugh, what an icky position to take. You're essentially arguing that workers should submit to whatever corporate dystopia the owner class can cook up, or else they'll simply find their jobs outsourced to countries where people don't have the luxury of organizing for collective action to improve labour conditions because they're too busy scraping to put food on the table.

Explain to me how waiting 20 minutes after punching out is a dystopia.

You could use the same rhetorical tactic in reverse e.g. "explain how paying employees for an additional 20 minutes of their time justifies outsourcing their jobs". You'd respond "well that's only one example..."
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