Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Alphabet earnings show Google Cloud on $10B run rate

techcrunch.com

Post reply on HN
Print view View original

121–130 of 216 posts

Re: Alphabet earnings show Google Cloud on $10B run rate

#121

Post by rat9988 »

dangus wrote: post #117
blinotz wrote: post #97

Whatever the number, it would be 10 times better if google didn’t have such a terrible terrible customer service reputation plus a reputation for closing services down. Google utterly fails to understand the need for its customers to trust that google will support and service them and not destroy their business after building on a google platform. Apparently they are completely oblivious to these things being importa…

Do you have any experience with GCP as an enterprise customer compared to AWS or Azure? Is GSuite or GCP support any worse or are you just assuming those experiences are the same as what you get with a free GMail account? I mean, what kind of support does a small business with two EC2 Instances or three Office 365 licenses really get? I can’t imagine you get to call someone and get in-depth technical help for free. I…

You failed to read his point. He is talking about their reputation, not whatever-happens-in-practice.

Re: Alphabet earnings show Google Cloud on $10B run rate

#122

Post by Crash0v3rid3 »

mohamedattahri wrote: post #90

Article is missing the point. Growth is not the hardest problem in a fast-growing market. The real question is whether they're growing faster than their competitors, and that's unlikely.

If they're all growing why does it matter?

Clearly Cloud market in general is growing and all 3 companies want a piece of the pie.

If they can all make a sizable business from the growth it doesn't matter who is growing the fastest or who is the largest.

Re: Alphabet earnings show Google Cloud on $10B run rate

#123

Post by test1235 »

whatitdobooboo wrote: post #112
blinotz wrote: post #100

Earlier quoted context omitted.

Google was the natural “winner” of the cloud computing game. Google has internet in its DNA it never did anything else but internet. But it failed to see the opportunity in the first place. Secondly I attribute its lack of customer service to its recruiting and hiring practice.... it only ever hired the most geeky of geeky academics. And geeky academics are the opposite of human relationship oriented. Thus everyone a…

I agree, Google is not enterprise focused as far as I can tell. Microsoft is and that why Azure has been able to do so well so quickly. It's impressive to me that Amazon was able to shift focus to AWS without much existing presence in enterprise tech stacks.

I find that impressive too - completely different to its core business. Totally flies in the face of any advice to stick with the business you know.

Re: Alphabet earnings show Google Cloud on $10B run rate

#124

Post by theli0nheart »

dangus wrote: post #117
blinotz wrote: post #97

Whatever the number, it would be 10 times better if google didn’t have such a terrible terrible customer service reputation plus a reputation for closing services down. Google utterly fails to understand the need for its customers to trust that google will support and service them and not destroy their business after building on a google platform. Apparently they are completely oblivious to these things being importa…

Do you have any experience with GCP as an enterprise customer compared to AWS or Azure? Is GSuite or GCP support any worse or are you just assuming those experiences are the same as what you get with a free GMail account? I mean, what kind of support does a small business with two EC2 Instances or three Office 365 licenses really get? I can’t imagine you get to call someone and get in-depth technical help for free. I…

> I mean, what kind of support does a small business with two EC2 Instances or three Office 365 licenses really get? I can’t imagine you get to call someone and get in-depth technical help for free.

AWS frequently will communicate detailed, specific technical workarounds and instructions via email on the free support plan. I’ve reached out to GCP support and the best I’ve ever received was a link to a generic support document.

AWS does give 1-1 support to smaller clients, and you can also pay extra to get actual phone help. The OP may or may not have had direct experience with this but his criticisms ring true with mine.

Re: Alphabet earnings show Google Cloud on $10B run rate

#125

Post by mrep »

jillesvangurp wrote: post #41
georgewfraser wrote: post #3

I would really love to know what the quarterly revenue is for just compute and storage, for each of the major cloud providers. Including things like G Suite and Office 365 just muddies the waters.

More specifically, they should just break these huge corporations up. Better for everyone long term, except maybe their tax dodging share holders. Google has conflicts of interest competing against their own cloud customers, some of whom are also ad customers, with products that get preferential treatment on the same platforms. Same for MS. Same for Amazon. Same for Apple. They each have overlapping businesses that a…

> Better for everyone long term

I don't know about that. As someone who has worked for some of the big companies, there's a ton of efficiency gains in being able to use a common set of internal tools and software that these companies have and while the public clouds have externalized a lot of those internal tools, they haven't externalized all of them yet nor would you benefit from the common set of software reuse.

Re: Alphabet earnings show Google Cloud on $10B run rate

#126

Post by ceejayoz »

nkozyra wrote: post #120
ceejayoz wrote: post #118

Earlier quoted context omitted.

$50 gets you a support contract, and you can cancel it when you’re done. That small business can also look at https://aws.amazon.com/simpledb/ and know that a 15 year old boring and low utilization service still bums along.

Google's reputation for killing services is wholly earned, but there's a difference between a service and an offering within the service. Most of the GCP services that were there before and gone today have just been renamed or consolidated. One could argue also that AWS has too many often esoteric services, and if they focused on making some of them more feature-full the service would improve (disclosure we use both…

> Google's reputation for killing services is wholly earned, but there's a difference between a service and an offering within the service.

No, I don't think there really is.

With AWS, I've got full confidence that if I engineer something on a service like SimpleDB, it will keep chugging along on the AWS side long after my side stops working. I don't have that same confidence in Google.

Re: Alphabet earnings show Google Cloud on $10B run rate

#127

Post by c0restraint »

scarface74 wrote: post #24
georgewfraser wrote: post #3

I would really love to know what the quarterly revenue is for just compute and storage, for each of the major cloud providers. Including things like G Suite and Office 365 just muddies the waters.

Will this meme please die. https://www.neowin.net/news/microsoft-q1-2020-earnings-reven... Office is not counted in cloud. It’s counted in “Productivity and Business Processes”.

Wow, so they must be really overcharging their customers if they have a small % of the market share but such a high run rate?

Re: Alphabet earnings show Google Cloud on $10B run rate

#128

Post by YawningAngel »

dangus wrote: post #117
blinotz wrote: post #97

Whatever the number, it would be 10 times better if google didn’t have such a terrible terrible customer service reputation plus a reputation for closing services down. Google utterly fails to understand the need for its customers to trust that google will support and service them and not destroy their business after building on a google platform. Apparently they are completely oblivious to these things being importa…

Do you have any experience with GCP as an enterprise customer compared to AWS or Azure? Is GSuite or GCP support any worse or are you just assuming those experiences are the same as what you get with a free GMail account? I mean, what kind of support does a small business with two EC2 Instances or three Office 365 licenses really get? I can’t imagine you get to call someone and get in-depth technical help for free. I…

I'm an enterprise GCP customer, Google Support have a few superbly irritating habits: 1. They link to generic documentation that doesn't solve my problem 2. They insist that things that are clearly bugs aren't bugs until they're provided with some trivial reproduction case that satisfies them 3. They refuse to advise on issues with beta products despite half of GCP's products being in a beta 4. They are sometimes just flat-out wrong (but confidently so) about the cause of an issue

Give me AWS support any day

Re: Alphabet earnings show Google Cloud on $10B run rate

#129

Post by taf2 »

blinotz wrote: post #97

Whatever the number, it would be 10 times better if google didn’t have such a terrible terrible customer service reputation plus a reputation for closing services down. Google utterly fails to understand the need for its customers to trust that google will support and service them and not destroy their business after building on a google platform. Apparently they are completely oblivious to these things being importa…

Yeah - I get this but when things are free, I no longer assume they'll stick around and I no longer hold it against the business closing the free service down. I think in the mid 2000s a lot of people saw free as a quick way to do land grabs or experiments and google especially. As a result there is this mis-conception of trust. To me it was growing up with the internet and learning that a business needs $$ to operate so anyone selling something for free that didn't have a clear monetization strategy was to be avoided. Sure study it and learn but never trust it for your own well being... my two cents
Post reply on HN