Earlier quoted context omitted.
As someone working in healthcare, I can attest to the value in getting an healthcare org to adopt standardized workflows. I'll take an org that follows process over better software that isn't used in a consistent manner. There is too much operational and human complexity to solve healthcare with software alone.
Oh, absolutely. My previous employer used an Epic migration to standardize workflows across a dozen hospitals that were brought together through a bunch of different mergers over three decades. Before the Epic migration, nurses/schedulers/etc. couldn't easily pick up shifts in other locations because the workflows were so different.
Same input, but vastly different outputs.
And I don’t think their differing constraints can appropriately justify it.