Earlier quoted context omitted.
I think you are missing where the author is coming from. People knew how to use websites and applications in the early 2000s as well, but with the advent of home computers, WWW and smartphones there was a widespread belief that, by nature of being surrounded by tech, young people would automatically learn how it worked under the surface and possess an inherent fluency in IT. That didn't happen. It's still people inte…
> there was a widespread belief that, by nature of being surrounded by tech, young people would automatically learn how it worked under the surface and possess an inherent fluency in IT. Over the course of the last 25 years, I've never heard that expectation anywhere. There was always a mentality that computers would keep getting easier to use, which is completely true. There was always the idea that kids would integ…
Disclaimer: I own a copy from the office, but I never more than skimmed it. Like most business books, it's a couple pages' worth of insights diluted with anecdotes into a 300+ plus doorstop.