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Stadia owners on Reddit blasting Google over radio silence and lack of support

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11–20 of 91 posts

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#11
Google, a company that sells adds for a living, has absolutely no marketing skills whatsoever. Anyone that uses any of Google's products, you are living on borrowed time. This has been illustrated over and over and over. Its not even a meme anymore.

I wanted to say that I fear for the "do no evil" Google, but that company has long since disappeard.

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#12
I've been following this situation somewhat, and although Google's outreach has been lacking, there are signs that they're working hard behind the scenes. Apparently they have over 100 games launching this year [1], have been consistent in releasing new games with the pro subscription [2], and are delivering a number of talks at the upcoming GDC [3].

I can see why gamers are frustrated, but from my point of view the community hasn't been particularly happy with any kind of news. Not to be derisive, but I don't really understand the tribal fanaticism both for and against the service.

Yes, the service is missing promised features, but it's actually pretty good. For someone like me (in my 30s, don't want another box that I have to keep upgraded), I've been enjoying it for what it is — with a decent internet connection, you can play a modern looking game with very little effort.

Google did promise more, but I still haven't given up on their ability to deliver. Seems like a lot of moving parts, and maybe only their community management is missing.

1. https://www.theverge.com/2020/1/16/21068913/google-stadia-12...

2. https://www.polygon.com/2020/1/28/21112300/google-stadia-pro...

3. https://www.neowin.net/news/google-announces-schedule-for-it...

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#13
post #9

In a world where even Valve can manage to start communicating properly, like they've recently done with Half-Life: Alyx, it shouldn't be impossible for Google to do so too. They deserve all the flak they get, they need to stop treating their paying costumers so badly.

At this point it feels cultural and engrained in their DNA. There's no way this can keep happening otherwise.

No doubt, but it was engrained in Valve's culture too, yet they managed to fix it.

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#14
post #5

1) The reddit post this article is based on is titled "Stadia has officially gone 40 days without a new game announcement/release, feature update, or real community update" [1]. Presumably the Stadia team is US-based and took a 2 week holiday during this time, meaning they didn't release right before their holiday and had nothing to deliver immediately after. Not an excuse, especially because other industry competito…

What does "excuse" mean here, as opposed to "reason"?

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#15
post #9

Earlier quoted context omitted.

At this point it feels cultural and engrained in their DNA. There's no way this can keep happening otherwise.

No doubt, but it was engrained in Valve's culture too, yet they managed to fix it.

How large is Valve?

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#16
They made a post on /r/stadia a few hours ago announcing some free games for the month which has been well received.

I agree the radio silence wasn't great but blasting Google has become the new pasttime here.

Does anyone else feel like we're just becoming a predictable echo chamber?

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#17
post #2

This was predictable both specifically and in general. Google does not support their products , period. They stop updating them meaningfully -- years before announcing that they're terminated -- and they refuse to have a human customer service team. G Suite is possibly the only exception.

Yeah but Stadia just barely launched. They usually wait until there's a solid user base before flushing all the data.

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#18

Earlier quoted context omitted.

No doubt, but it was engrained in Valve's culture too, yet they managed to fix it.

How large is Valve?

Around 800. It's not really a relevant factor though, the size of teams shouldn't impact the quality of their communication work.

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#19
From /u/GraceFromGoogle's response:

"While I don't have product updates to share right at this second, I can promise you that I have been, and will continue taking feedback posted to r/Stadia and other channels, like the Stadia Community Forum, back to the Stadia team."

They can't even scrape together an update for a thread of thousands of people who paid good money and are foaming at the mouth.

Gaming, community, and customer service could not be further from Google's DNA.

Re: Stadia owners on Reddit blasting Google over radio silence and lack of support

#20
post #12

I've been following this situation somewhat, and although Google's outreach has been lacking, there are signs that they're working hard behind the scenes. Apparently they have over 100 games launching this year [1], have been consistent in releasing new games with the pro subscription [2], and are delivering a number of talks at the upcoming GDC [3]. I can see why gamers are frustrated, but from my point of view the…

Hype is truly a double-edged sword, and its surprising to me that companies are so cavalier about it, especially in the gaming industry where the consumers are so brutal and unforgiving.

Stadia is an amazing technology... and a fine product. Just fine. They go into marketing this thing with guns blazing, positioning it as the future to play games and the one-stop-shop, they better back that talk up hard. Stadia hasn't (yet). It very much smells like a disconnect between their business/marketing and the product development.

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