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TripAdvisor cuts hundreds of jobs after Google competition bites

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Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#11

That's a bummer. I've found that TripAdvisor reviews tend to have a higher signal to noise ratio than some other sites (including Google's own reviews, where you can tell a lot of the reviews are just being cranked out so that power users can get points and "level up")

They are no angels either, or at least their daughter company. Two weeks ago TheFork featured in Dutch TV program Rambam where they proved that they boost restaurant ratings. They listed their own fake restaurant (possible, no problem) and gave their own reviews, trying to become lowest rated in the ranking.

Giving rebates on couverts may boost your ranking too.

Restaurant owners interviewed are not too happy as well. They feel forced to subscribe because of popularity of the site, but have to pay 2 euro per person per reservation. Also it happens that without their knowledge TheFork arranges the Reservation button on Google search, so they flow through their platform.

edit: To clarify the boosting. If according to ratings the average should be a 5.2 then TheFork would up that and make it e.g. a 6.5

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#12

It really hasn't been covered enough just how much Google has replaced organic search results with their own features. In some cases it's almost all of the above the fold real estate and for shopping they are starting to take over the checkout experience as well. It's significantly reducing organic traffic and turning e-commerce sites into Google suppliers.

It's been going on a long time, Google's been killing off aggregators by cannibalising their market for almost a decade now.

I do wonder how sustainable it is, previously these aggregators did lots of things at Google's request, cleaning the noise out and laying everything out in nice data-annotations. More fool them, it turns out.

Google cross-references them all, builds their 'own' data and drives them all out of business.

It's pretty scary how much of the digital high streets Google has ruthlessly stolen from us all, and imposing a huge tax for doing pretty much sod all.

I occasionally wonder if anyone would every have the balls to nationalise the search engine, it should be a public utility, not infested with ads covering 90% of the first page as it's become. I'm even semi-serious :)

At the very least I wouldn't mind a nice ruling that Google are now deceptively calling themselves a search engine, and that they can now only show one ad per 10 real results per page.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#13

"...The company had just over 3,800 staff at the end of September.." I am surprised why they need such high number of staff when the functionality of the website is limited to content, reviews, search itineraries. Unless they hire field agents and ask them go inquire and write about a new place.

TripAdvisor was listed in the SP500 until late last December. Right there besides Caterpillar and Halliburton.

https://en.wikipedia.org/wiki/List_of_S%26P_500_companies

But otherwise ya. They are a website with content, reviews etc.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#14
I really prefer TripAdvisor data and reviews, but it is really difficult to compete to a monopoly. Google also is better at search and integrates better with their own service.

If at least they would allow me to download any city data in advance in their app. It used be possible to download the main cities in advance, but now you must have internet always on. They think that in any country you have internet everywhere.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#15
post #11

That's a bummer. I've found that TripAdvisor reviews tend to have a higher signal to noise ratio than some other sites (including Google's own reviews, where you can tell a lot of the reviews are just being cranked out so that power users can get points and "level up")

They are no angels either, or at least their daughter company. Two weeks ago TheFork featured in Dutch TV program Rambam where they proved that they boost restaurant ratings. They listed their own fake restaurant (possible, no problem) and gave their own reviews, trying to become lowest rated in the ranking. Giving rebates on couverts may boost your ranking too. Restaurant owners interviewed are not too happy as well…

I'm sure all services have similar problems so it's just a matter of picking your poison. The problem is that Google is so synonymous with search that people have forgotten they're a business. They expect the "best/most relevant" search results. Instead they get biased ones that tend to favor Google. And most will just take that as the best result.

And Google does its best to obscure the fact that the search is anything but fair (see also the recent move to blur the lines between paid ad results and organic search results). To most it just looks like the super smart algorithm found exactly what they needed. In reality it just found more Google.

So maybe the problem is not necessarily Google but people's expectations. Nobody asks a McDonald's clerk what the best burger is thinking they'll get a fair comparison with Burger King’s offer. They do expect this from a Google search.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#16
Reposting myself on the subject[1]:

For anyone not aware (or confused by Silicon Valley tradition on constantly rewriting origin stories), TripAdvisor started in the dot com bubble as a B2B site. They clearly stated their business model was to provide reviews to other sites. Only that after the bubble burst, TripAdvisor had none left. They then basically invented modern SEO: long descriptive URLs, pages pulled out of a db with keyword variations in mind, constantly refreshing content with user submissions, and, the killer, buying links to influence Google’s naive ranking methods (which quickly evolved this to buying entire sites for their SEO potential). The billion dollar public valuation is entirely the result of a decade long SEO play.

(Source: was in online travel related business at the time. Was the first to buy links form Matt at SeatGuru, later acquired by TripAdvisor)

[1] https://news.ycombinator.com/item?id=21516006

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#17
post #10

Trip Advisor has been fairly hit and miss for me. The star ratings especially for hotels have a weird value judgement in them that isn't at all congruent with mine. I'll see run down crappy hotels with 5 stars while much much nicer hotels with better amenities and locations are rated with 3 stars. Some way to specify the profile of the rater's you care about would be a huge improvement. Things like traveling with chi…

I like more personal contact, nature and simplicity than amenities. I always list the reviews from worst to best. If the bad reviews says things like "there are no TV in the room" I just ignore it. You must read the review, specially the bad ones instead of just counting the stars.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#18

It really hasn't been covered enough just how much Google has replaced organic search results with their own features. In some cases it's almost all of the above the fold real estate and for shopping they are starting to take over the checkout experience as well. It's significantly reducing organic traffic and turning e-commerce sites into Google suppliers.

It's been going on a long time, Google's been killing off aggregators by cannibalising their market for almost a decade now. I do wonder how sustainable it is, previously these aggregators did lots of things at Google's request, cleaning the noise out and laying everything out in nice data-annotations. More fool them, it turns out. Google cross-references them all, builds their 'own' data and drives them all out of b…

"Nationalised search service" ... interesting thought. Legions of Librarians, finally compensated justly and lauded for their heroism. Wonder if they'd get uniforms and "be all you can be" recruiting campaigns too.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#19

Earlier quoted context omitted.

It's been going on a long time, Google's been killing off aggregators by cannibalising their market for almost a decade now. I do wonder how sustainable it is, previously these aggregators did lots of things at Google's request, cleaning the noise out and laying everything out in nice data-annotations. More fool them, it turns out. Google cross-references them all, builds their 'own' data and drives them all out of b…

"Nationalised search service" ... interesting thought. Legions of Librarians, finally compensated justly and lauded for their heroism. Wonder if they'd get uniforms and "be all you can be" recruiting campaigns too.

Something like DuckDuckGo operated like Let's Encrypt. If it can be done for key management, why not search corpus? What's the annual cost, $10MM? Maybe a bit more, but not crazy expensive. Someone with search experience (ChuckMcM or greglindahl) would be able to say with more certainty.

Re: TripAdvisor cuts hundreds of jobs after Google competition bites

#20

"...The company had just over 3,800 staff at the end of September.." I am surprised why they need such high number of staff when the functionality of the website is limited to content, reviews, search itineraries. Unless they hire field agents and ask them go inquire and write about a new place.

This along with the comment about them being in the SP500 got me interested. They are doing more than just the site we all immediately thought of when we saw "TripAdvisor". There's also "InstantBooking" [0], widgets, tools, a platform (it seems) for marketing/buying sponsored listings, analytics, "photo tools", and probably more. All of that was just from what they listed on products. Besides this, they are surely doing research, prototyping, and otherwise developing products that haven't/may never see the light of day.

Furthermore, they seem to do a lot of marketing which for them is the obvious stuff like online advertising (probably in-house team), conferences, and I'm guessing also local events. They also do non-obvious stuff such as branding one of little shops inside the Toronto Pearson International Airport [1].

Finally, looking at LinkedIn, here's the breakdown of employees.

1,100 sales 939 engineering 768 operations 652 bizdev and so on. Full screenshot here: https://imgur.com/a/JCoibId

Obviously, there must be some overlap in job functions here, otherwise people are over-reporting that they are employees at the company (LinkedIn claims 5,679 employees). 160 people doing finance doesn't make sense, for instance (well at least imo).

The only conclusion I can make from this data is that they aren't having thousands of people working on just the main website. I'm inclined to guess that they ARE probably bloated, but without knowing anything besides some marketing copy for their other projects, it's hard to say with any confidence.

[0] https://www.tripadvisor.com/InstantBooking [1] https://www.torontopearson.com/en/while-you-are-here/toronto...

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