Can't say I'm surprised -- having people in food delivery (read: waitstaff) work for virtually nothing and hoping to make it up in tips is entirely consistent with the American restaurant experience. Although at least restaurants are theoretically supposed to guarantee minimum wage, and don't exploit the car maintenance and depreciation of their workers.
A major negative consequence for restaurant workers as a result of food delivery apps is that they are busier than ever because they are now fulfilling orders all day from these apps in addition to orders from people that walk in. I went to Popeyes last week and there’s just a stream of receipts from online orders constantly printing, and they have to fulfill all those while dealing with everyone that comes in. And o…
It makes sense but it’s also sad to see that the best use of valuable retail-level real estate is restaurants designed for no one to go to.