151–160 of 162 posts
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Mattress reviews are notoriously fake. I would take any mattress review with a grain of salt.
Not to get too meta but undermining reviews is also a tactic used by companies to manipulate sales because if you don’t trust any reviews but still have to make a decision you’re going to go with a “safe” “established” brand which usually means whoever has the most mindshare.
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In the past 5 years I have owned a Casper at $850, a tuft and needle for $750, and something by Ashley for $350. I think I like the Ashley slightly better but they are virtually indistinguishable. I second the recommendation to go cheap.
I've had a lot of negative things to say about Amazon for the past couple of years, but yeah, you shouldn't be paying much more than $300 for a mattress. Everything on top of that is your customer acquisition cost, which should be in your bank account, not Google/Facebook's. In my experience you can just optimize the firmness to your liking with a pad. If suddenly its too firm or too soft, you can switch it out and n…
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I know many people in top 1% income bracket that shop Costco. If anything, I feel like flat fee to become a member disincentivizes poorer people.
Must be my suburb. The demographic at my local CostCo is obviously not the 1% demographic, not even close.
“Darien (/dɛəriˈæn/) is a town in Fairfield County, Connecticut, United States 37 miles northeast of New York City. With a population of 20,732 for the 2010 census and a land area of just under 13 square miles, it is the smallest town on Connecticut's "Gold Coast". It also has the youngest population of any non-college town in Connecticut and has a high rate of marriage. Darien is one of the wealthiest communities in the U.S.; listed at #2 on CNN Money's list of "top-earning towns" in the United States as of 2010. Bloomberg's 2019 "America's 100 Richest Places" ranking placed Darien in the top 10, with an average household income of $341,090.”
https://en.wikipedia.org/wiki/Darien,_Connecticut
So Darien is where they put the Costco:
https://www.storeopeninghours.com/costco-darien-ct
Across the street further towards Norwalk are Homegoods, Walmart, Stop-and-Shop, etc. Further into Darien, Trader Joes and Whole Foods.
The 6 figure crossovers are all parked at Costco and the Darien grocers.
Casper’s return policy is wasteful. 100 nights or your money back. After two days we didn’t like the mattress. Emailed support and told them we weren’t happy with it. The next day 1800 Junk truck came out and trashed the mattress. So essentially their returned mattresses go into the landfill and become waste if you’re not happy with it.
Casper’s return policy is wasteful. 100 nights or your money back. After two days we didn’t like the mattress. Emailed support and told them we weren’t happy with it. The next day 1800 Junk truck came out and trashed the mattress. So essentially their returned mattresses go into the landfill and become waste if you’re not happy with it.
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Advertising/marketing. People often perceive a mattress as "very important," as sleep is important, and are willing to spend a bit extra if they think the quality will be there and they'll sleep better. In reality I believe most of these "mattress in a box" companies are selling the same 2-3 mattress manufactured in the same factory. Personally, I buy mattress in the $300-$500 range. When I was in college I just slep…
It is important. Given how much time you spend sleeping and people complain about spending $1000. But they don’t complain about a $30000 car they spend less than half the time in.
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I see how that argument would work for Sealy, Simmons and Serta. I don't see how this would work for Casper or any of the other no-name mattress-in-a-box company.
I’ve never even heard of those first three. I don’t even know if they are mattress companies. I’ve heard of Casper.
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Consumer Reports is non-profit and purchases all of the products it tests. Its revenue comes from subscriptions and grants/donations, not advertising or commissions. https://www.consumerreports.org Some U.S. public libraries offer access to Consumer Reports for free with a library card.
> commissions sadly, consumer reports now gets money from purchases through amazon affiliate links
I would still place more trust in Consumer Reports than in for-profit review sites, but that trust has declined.
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I don’t see how this is a horrible service experience. There is no expectation of a company to honor future discounts. Would you return a car if its price later dropped or if they suddenly had a better deal?
That has nothing to do with it. The problem with the customer service is not them not honouring future discounts. It was them not being good customer service, the general rule in customer service is basically try and do what ever the customer wants. In this case they wanted a coupon (probably for 10-20% off extremely expensive lamps) after buying a $2000 mattress. This doesn't matter and should have been given immedi…
It is bogus "customer is always right" garbage, and incredibly entitled behavior.
The trick is that there are a bunch of mattress companies on Amazon selling really cheap foam mattresses (~200$) that are basically the same as Casper. But Casper jammed a ton of money into branding and marketing, so probably has great margins on their products. Foam mattresses as a product are getting extremely cheap and the quality is really not bad. I have a cheap one and honestly like sleeping on it more than 120…
"“Barriers to entry are low, but barriers to profitability are high,” he said. “It doesn’t take that much to design a mattress, a marketing campaign, put up a website, and have one of these big companies like Carpenter do the fulfillment for you,”"
The majority of bed-in-a-boxes outsource their manufacturing...They’re literally calling around to producers saying, ‘we need a finished product and here’s what we think it should look like.’ Sometimes, they don’t even know what they want it to look like...Most of the outsourcing is to just four major manufacturers