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Poll: How do you bill recurring payments?

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11–20 of 96 posts

Re: Poll: How do you bill recurring payments?

#11
We use Braintree's vault, and we use ActiveMerchant to access it. We wrote all of the recurring/billing/invoicing logic ourselves. Beyond the initial implementation, we've done one sweeping overhaul of the logic to make some improvements and simplify things after learning a lot from the first pass.

We built it in late 2008, and either the companies that handled recurring stuff didn't exist when we were building it, or we weren't aware of the ones that did. Otherwise, it's unlikely that we would have gone down this route. However, now that we have it, it is pretty nice to have control over every detail of how it works.

When we made the enhancements, we briefly considered switching to a provider for handling it, but given our existing infrastructure, it was actually easier for us to improve our own instead of migrating to another provider.

Re: Poll: How do you bill recurring payments?

#12
post #9
post #2

Spreedly provides the logic, Paypal the gateway. It works, it took vanishingly little time to get working eight (a few hours, total), it is fairly inexpensive, and it didn't require a real merchant account, which would be difficult to get for my business. ("You live where? I see. And your business does what exactly? I see. And you have five figures in yearly sales? I see. Thanks, we'll pass.")

The spreedly FAQ implies that you need a merchant account. "How does Spreedly pay me? Spreedly never touches your customers' money - it goes straight into your merchant account." is this not the case?

I assume the "merchant account" is a PayPal account in this case.

Re: Poll: How do you bill recurring payments?

#14
post #2

Spreedly provides the logic, Paypal the gateway. It works, it took vanishingly little time to get working eight (a few hours, total), it is fairly inexpensive, and it didn't require a real merchant account, which would be difficult to get for my business. ("You live where? I see. And your business does what exactly? I see. And you have five figures in yearly sales? I see. Thanks, we'll pass.")

Are you using the Payments API or just the "regular" Spreedly functionality?

Re: Poll: How do you bill recurring payments?

#15
post #3

I use the basic version of PayPal for subscriptions, but I've had issues with canceling customers' subscriptions without their explicit request, and the PayPal support is horrendous. The fees are a little higher than some of the other services, but it integrates fine, so if you're okay with a clunky but easy to set up service, you might find it useful as well.

So if PayPal has issues with canceling subscriptions, has horrendous support, is clunky, and has higher fees, why do you still use it?

Re: Poll: How do you bill recurring payments?

#16
post #15
post #3

I use the basic version of PayPal for subscriptions, but I've had issues with canceling customers' subscriptions without their explicit request, and the PayPal support is horrendous. The fees are a little higher than some of the other services, but it integrates fine, so if you're okay with a clunky but easy to set up service, you might find it useful as well.

So if PayPal has issues with canceling subscriptions, has horrendous support, is clunky, and has higher fees, why do you still use it?

Unfortunately PayPal is pretty much the only option, if you're based in Europe and want to do recurring payments.

I agree with all the points above: the support is worst I've ever experienced, the user experience is horrible and hasn't improved over the years, and the recurring payments clearly don't belong to the product.

Re: Poll: How do you bill recurring payments?

#17
We're using Spreedly on top of Ogone and Atos Worldline. The notable thing about our setup is that we're based in the Netherlands and it took us 6 months of painstaking research and headaches to figure out the combination of services that would allow us to accept subscription payments. I wrote a blog post about the ordeal last week; I recommend it to anyone in a similar situation (eg. non-UK Europe): http://blog.quplo.com/2011/01/looking-back-on-the-quest-for-...

Re: Poll: How do you bill recurring payments?

#18
We just selected MetraTech for all of our billing needs due to the complexity of our pricing models. However there are lot of great less expensive services if your needs are simpler. A few that come to mind are Zuora, Vindica, Monexa and Aria. If you are pre-revenue Zuora may be a good choice because they have a pricing model that charges a percentage instead of requiring a significant upfront investment.
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