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Ring fired employees for watching customer videos

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Re: Ring fired employees for watching customer videos

#11

How is this even possible?

not the same, but years ago i worked on a cctv/dvr system for a Giant Electronics company. we watched HOURS of video (most w/o audio) as part of the rma process. there was good reason for it, as a failure in a circuit is sometimes a function of heat and time. there was one case where the device's ambient temp would spike and the video encoders would produce garbage output every few minutes. replacing the encoders resolved the issued. we kept a locked cabinet where drives with potentially sensitive video was kept, for instance we had a device that had been at a bank during an attempted robbery and had been malfunctioning. we stored the drive until it was certain the recorded data was corrupted, and not the playback system on our device. eventually the authorities agreed to take custody so we could get it off our hands. i was on the tech end of things and not the business end, so i cannot say what sort of privacy expectations our customers had. most of these were installed in businesses...but we did have a few from private residences.

Re: Ring fired employees for watching customer videos

#12
post #4

> It says three employees can currently access stored customer videos. I can't think of a legitimate reason for 1 employee at Ring to have the capability of viewing customer videos. 1. Law enforcement requests? Blind-forward what the warrant asks for. 2. Verifying service is functioning? Canary devices utilizing the normal application workflow. Login to your canary account and make sure the video is working. 3. Custo…

For scenario 1. the employee would still have access they just wouldn't be using it.

Re: Ring fired employees for watching customer videos

#13
post #12
post #4

> It says three employees can currently access stored customer videos. I can't think of a legitimate reason for 1 employee at Ring to have the capability of viewing customer videos. 1. Law enforcement requests? Blind-forward what the warrant asks for. 2. Verifying service is functioning? Canary devices utilizing the normal application workflow. Login to your canary account and make sure the video is working. 3. Custo…

For scenario 1. the employee would still have access they just wouldn't be using it.

Why would that be the case? It's trivial to separate identification from content.

Re: Ring fired employees for watching customer videos

#14

How is this even possible?

Well, people who are unaware, or uncaring of the fallout, decided to install peep holes in their homes, with the implicit belif that no creep would be so vile as to actully look in. Now we have a quarter billion of those holes installed. Neat huh?

Re: Ring fired employees for watching customer videos

#15

Whenever end-to-end encryption is not used, scenarios like these are bound to happen eventually. As far as I know, the only home surveillance products that use E2EE are ones that support HomeKit Secure Video [1]. 1. https://support.apple.com/en-us/HT210538

These kind of scenarios can happen with workers in government offices, archives and medical institutions as well. And yet the paper documents are not E2E encrypted.

Maybe... just maybe... technology is not really what should be the core issue here? But we should perhaps look at our policies and legislation? Adding proper liability there will make technology come by itself. The magic of free market doesn't seem to be working here.

Re: Ring fired employees for watching customer videos

#16
I have a couple of these devices outside along with some more traditional hardware going to a local DVR. I wanted cloud video storage in the event someone stole my dvr. I accept that someone someone may have access to this footage. I trust Amazon/Ring more than I trust some random Chinese company.

Re: Ring fired employees for watching customer videos

#17
At least the homeowner has a choice to upload their video to ring.

Street-facing doorbell cameras on public sidewalks are in my opinion the worse problem. Pedestrians didn't opt-in. Operators of these cameras (both the buyer and the vendor) should be subject to the same legal obligations as other data collectors.

Re: Ring fired employees for watching customer videos

#18
post #4

> It says three employees can currently access stored customer videos. I can't think of a legitimate reason for 1 employee at Ring to have the capability of viewing customer videos. 1. Law enforcement requests? Blind-forward what the warrant asks for. 2. Verifying service is functioning? Canary devices utilizing the normal application workflow. Login to your canary account and make sure the video is working. 3. Custo…

There's always somebody with root access to the servers.

Re: Ring fired employees for watching customer videos

#19

Whenever end-to-end encryption is not used, scenarios like these are bound to happen eventually. As far as I know, the only home surveillance products that use E2EE are ones that support HomeKit Secure Video [1]. 1. https://support.apple.com/en-us/HT210538

Wyze has End to End encryption for their cloud stuff, or you can save it all on an SD card instead. Wyzecams are also really cheap $20 but they dont have a doorbell, so for now I'm keeping Ring (came with my house) till I see a good alternative.

Re: Ring fired employees for watching customer videos

#20

Whenever end-to-end encryption is not used, scenarios like these are bound to happen eventually. As far as I know, the only home surveillance products that use E2EE are ones that support HomeKit Secure Video [1]. 1. https://support.apple.com/en-us/HT210538

Wyze has End to End encryption for their cloud stuff, or you can save it all on an SD card instead. Wyzecams are also really cheap $20 but they dont have a doorbell, so for now I'm keeping Ring (came with my house) till I see a good alternative.

How is Ring better than a Wyze cam pointed at your front door? Genuinely curious. I have several Wyze cams but have never interacted with a Ring much other than pushing the bell button at someone else’s house.
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